How ServiceDesk Plus Helped Ashton Park School
The Challenge
Ashton Park School is one of the 141 schools in Bristol,
UK, to be declared as a Specialist Sports College. Its
growing IT environment was managed by loosely coupled
Microsoft Outlook task system for request handling and
used a Microsoft Access based application to track IT
assets. All user requests were tracked using Microsoft
Outlook and tasks were created accordingly. When a request
came in, the Help Desk staff had to query the Microsoft
Access databases to pull out the workstation details
associated to the requestor. In such an environment,
even a simple requirement to find all requests from
a particular workstation was complex. This drastically
increased the request response time and reduced the
quality of service.
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