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City-of-Austin - Convention Center

Help Desk Software Case Study

How ServiceDesk Plus Helped City of Austin

The Challenge

Managing close to a million square feet of convention space can be quite a dauting task. The calendar is filled with events scheduled over the coming months, even years. Convention sales, event management, logistics, catering, design and implementation, maintenance management, parking control, they all rely on an infrastructure that most never see, and all take for granted. Welcome to the world of the City of Austin, Convention Center Department.

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