The Business Need :
Quality Citizen response becomes indispensable in government
organizations with the rising expectations of the citizens.
Much to the chagrin of the government agencies, the service
expectations are always on par with the commercial sector.
Government budgets could at times get disturbingly reduced
so that the public sector organizations have to really optimize
on all fronts. Meanwhile not compromising on the effective
functioning of the service delivery model for both internal
& external customers. Justification of expenses has
surfaced in most government organizations in almost all
localities, states, provinces or central governments. These
organizations are constantly on their hunt for right software
at an affordable price to live upto the expectations of
the citizens in the service delivery.
Our Solution :
ManageEngine ServiceDesk Plus
could fillip the citizen response system by making it more effective and efficient. The transformation that a citizen response system undergoes with the use of ServiceDesk Plus could be a drastic cut down on the average response time for a request from a citizen. This is achieved by quick resolution of requests resulting from better co-ordination amongst the various departments.
ServiceDesk plus brings up an affordable yet efficient pubic sector
help desk solution for enhanced service delivery.
Staff productivity coupled with reduced cost can be instrumental
in ensuring appropriate and quick resolution of public enquiries
and request for services leading to a great public perception
of your organization.