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Cetero Research

Help Desk Software Case Study

The Challenge

For Alex Walker, Director of Information Technology at Cetero Research, the problem was right in front of his face. Actually, it was right out his office window. Occasionally, but unfortunately not rarely, Alex would turn to look out over the corporate campus, only to catch sight of one of his technicians dashing between buildings, PC in his arms, racing to the next break-fix.

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