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Device Management, made easy
Manage control and secure your workstations, mobile
devices and tablets
 
 
Help Desk for Everyone
IT Help Desk Software and Customer Support Software
 
 
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Build a secure fortress with our security management solutions
 
 
MSP
Manage services faster, with multi-tenanted, ITIL-ready, and unified RMM solutions
 
 
On-Demand Solutions
IT Help Desk, Active Directory, and Operations Management from the Cloud
 
Cetero Research Home » Helpdesk Software Features
Cetero Research
Help Desk Software Case Study

The Challenge

For Alex Walker, Director of Information Technology at Cetero Research, the problem was right in front of his face. Actually, it was right out his office window. Occasionally, but unfortunately not rarely, Alex would turn to look out over the corporate campus, only to catch sight of one of his technicians dashing between buildings, PC in his arms, racing to the next break-fix.

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