Ashton Park School is one of the 141 schools in Bristol, UK, to be declared as a Specialist Sports College. Its growing IT environment was managed by loosely coupled Microsoft Outlook task system for request handling and used a Microsoft Access based application to track IT assets. All user requests were tracked using Microsoft Outlook and tasks were created accordingly. When a request came in, the Help Desk staff had to query the Microsoft Access databases to pull out the workstation details associated to the requestor. In such an environment, even a simple requirement to find all requests from a particular workstation was complex. This drastically increased the request response time and reduced the quality of service.
Try ServiceDesk Plus for free
ServiceDesk Plus is an ITIL ready IT help desk software for organizations of all sizes. Over 100,000 organizations across 186 countries trust ServiceDesk Plus to optimize IT service desk performance and achieve high user satisfaction.