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SupportCenter Plus

Helpdesk Software, Customer Support Software & Customer Service Software
Customer Support Software
Customer Case Tracking Previous Self-Service Portal Knowledge Base Customer Case Tracking Next
Customer Interaction Management

SupportCenter Plus enables customers to submit trouble tickets via a browser or through email. Even forum posts can be converted to tickets from version 6.0. It automates several key workflow tasks such as case routing, acknowledging requester/support rep notifications and handling of SLA rules. As a result, your support organization can now realize higher levels of productivity, keep everyone informed, provide superior service, improve problem resolution time, share knowledge effectively and keep customers happy.

SupportCenter Plus provides your customers with 4 simple ways of creating a ticket.

  • 1. Phone - The ticket can be created by the Support Staff
  • 2. Email - Automatic Conversion of Emails to Tickets
  • 3. Forums - SupportCenter Plus can be integrated with phBB forums and forum posts can be automatically converted to tickets
  • 4. Self-Service Portal - Ticket submission thorough integrated web forms and customer self-service Portal

 

Customer Case Tracking for Support
Ways to create Trouble Tickets 		 

Features

Several Easy Ways to Create Trouble Tickets

Email to Request conversion
Automatically convert the emails sent to Help Desk into trouble tickets.

Web Enabled

With SupportCenter Plus being a 100% web-based Customer Support solution, enable your end users to submit support requests (trouble tickets) from anywhere, anytime using just a browser.

Forum Integration
Forum posts are considered as tickets and once replies are made then the tickets can be closed.
Customer Service Survey Settings
CVS Import
Customer Service Survey Settings
User Survey 		 

Import from .CSV Files

Import customer Account, Contact and Sales details from .csv files.






User Survey

Conduct Customer Satisfaction & User Surveys. Also get User Survey related consolidated reports.
SLA Violation Report
Support Rep Notes

SLA Management Report
SLA Management 		 

Support Rep Notes

Support Reps can add notes to the request to add related information like action taken.

Notify Support Reps

Automatically notify Support Reps when a new request is assigned to them.

Automatic Escalations

Escalate requests to different support reps within your staff and notify managers when cases are not resolved within specific time limits.

SLA Management

Create User, Department, Priority or Category based SLA rules and ensure compliance. More on SLA Management
Knowledge Base
Knowledge Base

Self-Service Portal
Self-Service Portal

 

Knowledge Base

Using the Searchable Knowledge base, both the Support Reps and the end users can search for solutions to common problems. More on building a Knowledge Base

Self-Service Portal

End users can use the self service portal to submit new requests or check the status of their open requests. More on the benefits of having a Self-Service Portal
Customer Support Software Administrator Console
Administrator Console 		 

My Tasks

Create follow-up tasks and never miss an appointment or forget an important call.

Keep End Users Informed

Automatic email response to Requesters on request creation and closure.

Flexible Request Form Customization

Add custom fields to the request form to capture information specific to your business needs

Automatic Case Routing

Automatically assign requests to support reps based on the type of request.
Customer Support Software Active Directory Integration
Active Directory Integration 		 

Active Directory Integration

  • Import User information from Active Directory.
  • Keep your SupportCenter Plus database in sync with the Active Directory Database.
  • Support Representatives can login in to SupportCenter Plus through Active Directory authentication.
Customer Support Software Email Signatures
Email Signatures 		 

Email Signatures

  • Define and Personalize your Email Signatures.
  • Automatic Addition of Email Signatures to all your replies.
Customer Case Tracking Previous Self-Service Portal Knowledge Base Customer Case Tracking Next
Free online helpdesk software
Online help desk application
Live Chat Support
Personalized Demo
Help Desk Software
   
   
   
   
 
Success Stories
space
  • "I can log, track and report all jobs to almost any scenario which has improved the efficiency of my organization. I am extremely satisfied with this solution and have had first class installation and support services"
    Danny Hadjiantonakis, Innovateq Pty Ltd.

  • "How good is this product! We have been using SupportCenter Plus for over 18 months and I have nothing but praise for this product"
    Paul Ghanem,Comlink Solutions

  • "We did extensive testing of many customer support software and this is the best"
    Rasmus Hassing Larsen, Informi GIS A/S.
 
Product List
Active Directory Management
Active Directory Auditing
Application Monitoring
Asset Management
Bandwidth Monitoring & Traffic Analysis
Customer Support Software
Desktop Management
 EventLog Analyzer
Facilities Management
Firewall Analyzer
Free Active Directory Tools
Free Windows Tools
Help Desk Software
Load Testing
 MSP Platform
MSP Help Desk Software
Network Configuration Management
Network Monitoring Software
Network Security Scanner with Patch Management
OS Deployment
 Password Management
Self-Service Password Management
Storage Management Software
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VoIP Monitoring
WiFi Manager
Website Monitoring
(SaaS)