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SupportCenter Plus enables customers to submit trouble tickets via a browser or through email. Even forum posts can be converted to tickets from version 6.0. It automates several key workflow tasks such as case routing, acknowledging requester/support rep notifications and handling of SLA rules. As a result, your support organization can now realize higher levels of productivity, keep everyone informed, provide superior service, improve problem resolution time, share knowledge effectively and keep customers happy.
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Product List
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