SupportCenter Plus is a customer support software, effectively manages the support system of any business to provide a prominent customer service at an affordable price. Web-based Help Desk portal and customizations as per the business requirements allow to provide a efficient and effective way to support, communicate and to retain the customers.
Email, phone, forum or twitter - keep connected with your customers 24 x 7 and support seamlessly.
Simple and flexible way to manage your departments, business units, Accounts and Customer groups.
Track and manage all your customer emails as trouble tickets effectively with a robust email management system.
Deploy a customizable self-service portal; Allow your customers to track tickets, find solutions and access available reports.
|
Stop losing productivity on repetitive queries; Make first-call resolution a reality.
Manage your customer information with respect to Business units, accounts and sub-accounts.
|
Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.
Wow your customers by providing a world-class customer experience by integrating with your computer telephony server.
|
Connect with your customers remotely, troubleshoot and provide superlative service.
Support your customer in your own language; Currently supports 13 languages.
|
 |
"How good is this product! We have been using SupportCenter Plus for over 18 months
and I have nothing but praise for this product"
Paul Ghanem,
Comlink Solutions
|
|
 |
"I can log, track and report all jobs to almost any scenario which has improved the efficiency of my organization. I am extremely satisfied with this solution and have had first class installation and support services"
Danny Hadjiantonakis,
Innovateq Pty Ltd.
|
|
 |
"We did extensive testing of many customer support software and this is the best"
Rasmus Hassing Larsen,
Informi GIS A/S.
|
- Easy to use
- Hassle-free installation
- Out-of-the-box
- Multi-channel integration
- Extremely flexible
- Most affordable
Platforms: Windows 9x, Windows Vista, Linux
Browsers: Internet Explorer 7and Above, Firefox 3 and Above, Chrome
Servers: Windows 2003, Windows 2008, Linux Servers, VM Ware
Database: MySQL, MSSQL
