Organizations rely heavily on the insights derived from data to enhance the decision-making process and improve performance. It used to be the case that unifying expansive data sets from multiple data sources and obtaining insights was time-consuming, as well as performed exclusively by data analysts and data scientists. But, thanks to today's advanced analytics applications, analytics can be automated, efficient, powerful, and user-friendly.
Because the process of analytics has become far more accessible over the years, it has made its way through all departments in an organization. From marketing to sales, customer retention, development, revenue optimization, and human resources—all require the boost that analytics can deliver. So, why should IT be left behind? The insights derived from IT data enable you to understand your organization's infrastructure and people, and lets you make better strategies and possibly decrease the overall operational costs.
If you need help choosing the right analytics tool that can perform all these tasks while fitting your organization's needs, then check out ManageEngines Analytics Plus, an AI-enabled business intelligence tool, custom-built for analyzing IT data.
Analytics Plus integrates with 50+ IT applications such as ServiceNow, Zendesk, Teamwork Desk, Teamwork Projects, Jira Software, Jira ServiceDesk, ServiceDesk Plus, Ivanti, SupportCenter Plus, Endpoint Central, and more. This enables you to unify data from the applications in your IT environment and empowers you with insights. You can also bring in data from other locations, such as Box, DropBox, Google Drive, local and cloud databases, and offline sources like spreadsheets, as well as local files and feeds. Bring all that data in and create custom metrics to keep track of your IT operations.
Here are a few business benefits of integrating Analytics Plus with your IT applications:
1. Unified IT analytics
When data is no longer siloed in applications or confined to the realms of data analysts, IT leaders stand a chance to gain a 360-degree view of all every IT team, including help desk, projects, security, NOC, and infrastructure. Increased visibility ensures that operational bottlenecks that impact multiple departments within the organization will no longer go unnoticed. Unified analytics can successfully eliminate the gap between data and people, empowering them to get to the bottom of problems, issues, disruptions, and outages.
2. Service intelligence
Providing satisfactory support to end-users and prioritizing tickets requires a substantial amount of effort. But analytics can transform IT service desks by identifying misaligned service processes and resources that delay service to the end-users, and then automating repetitive processes to improve the speed, agility, and efficiency of service. You can also predict user demands and save technicians' time by preparing to handle service requirements.
3. IT operational intelligence
Help desks tend to get flooded with tickets during a major network outage, which is often accompanied by a surge in alarms and notifications. This can result in increased MTTR and decreased agent productivity. With an IT operational analytics tool, you can streamline all your IT operations and cut down incident volume by predicting downtime, preventing recurring incidents, and planning out your infrastructure to minimize the impact caused by incidents.
4. IT financial analytics
IT is easily among the top 3 costly departments in any organization. IT is also the only department that doesn't have a means to directly showcase its ROI. IT financial analytics help keep track of cash flow within IT and substantiate the money spent by balancing costs against the value delivered. For instance, IT financial analytics can help measure how newly-purchased infrastructure helps reduce downtime and prevents incidents, or how updating assets periodically helps keep the organization's data secure.
5. Project analytics
Managing projects is a challenging task as it is often associated with risks like overshooting budgets, running behind schedule, or worse, being unable to deliver projects on deadline. An effective analytics solution is one way to streamline all your processes. Apply analytics to pinpoint complexities, troubleshoot bottlenecks, restructure resource distribution, and streamline workflow by predicting project outcomes accurately.
6. Database analytics
Planning asset requirement in IT requires data that is gathered from HR and travel desks (to provision assets for employees traveling offshore for work). This data isn't readily available in the IT service desk portal. It can be fragmented into local or cloud databases, HR applications, spreadsheets, or accounting applications. Bringing this data together eliminates the time and effort spent on collating data and also seamlessly transforms the raw data into actionable insights. These insights are useful to make the best decisions and plan out asset requirements.
Why choose ManageEngine Analytics Plus as your IT analytics tool?
1. Augmented analytics
With the aid of artificial intelligence, Analytics Plus saves you time spent gathering insights and lets you focus on turning those insights into actions.
2. Import data from multiple data sources
Analytics Plus enables you to import data from various local files and feeds, cloud sources, and databases. You can also schedule data to be imported and perform auto-analysis on the imported data.
3. Sharing and seamless collaboration
Collaboration is a lot easier with Analytics Plus! Discover a whole new way of collaborating with your team and interacting with data. Share reports, visualizations, and data-driven insights, and make decisions as a team. Ensure essential data is available to your team using secure sharing options and seamless collaboration.
4. Predictive analysis
Accurately forecast requirements and potential incidents, plan asset expenditure, orchestrate resource allocation, and ensure continuous service improvements—all with the help of predictive analytics.
5. Data alerts
Keeping track of key changes in an organization is vital to making informed decisions. But, manually monitoring these changes is impractical. With Analytics Plus' data alerts, you can set threshold-based conditions and notify your team via email, or in-app alerts when these predefined conditions are met. For instance, set an alert to technicians if the ticket resolution rate falls below 90%. Technicians get automatically notified when this condition is met, prompting them to remedy the situation.
6. Robust security
Securing personally identifiable information (PII) is crucial. With Analytics Plus, maintain proper control of data by setting access permissions for customers and colleagues to be read-only, read-write, exportable, or limited by ownership rights.
7. Anytime and anywhere accessibility
Analytics Plus can be accessed via a mobile app accessible on smartphones and tablets. It keeps you well-informed about what's happening in your IT department. You can share data-rich visualizations, make informed decisions, and collaborate with partners anytime, anywhere.
Conclusion
ManageEngine Analytics Plus comes with far more benefits if you're looking for the right analytics tool to integrate with all your IT applications. With Analytics Plus, eliminate the slog of manual work, pull out insights hidden in your data, make informed decisions, and drive your IT operations to become cost-efficient.
These dashboards used in the blog were built using Analytics Plus, ManageEngine's IT analytics solution. If you're looking for an IT analytics solution, start your free trial for Analytics Plus now.
Need to know more about analytics for IT? Talk to our experts to discover all the ways you can benefit from deploying analytics in your IT.
