Zia Insights writes the incident summary, maps the activity to MITRE ATT&CK, and suggests remediation steps as soon as the alert fires, so analysts spend less time assembling context.
Detection, triage, investigation, containment, and post-incident review all live in the same workbench. The actors widget pulls in the users and entities involved, and every change is captured in the audit trail.
Prebuilt and custom playbooks kick off the moment an incident is created. Native integration with ServiceDesk Plus, Jira, and Zendesk keeps security and IT aligned with two-way status and severity sync.
The incident analytics dashboard tracks MTTD, MTTI, MTTR, dwell time, and analyst workload, so the SOC can see where investigations stall and fix the cause.
Log360 supports incident response across four pillars: AI-assisted investigation, centralized incident management, automated containment, and operational analytics. Together, they keep handling consistent from the first alert to the final review.
The hardest part of incident response usually isn't acting. It's working out what the alert actually means before you act. Zia Insights, Log360's investigation assistant, reads the raw alert and the surrounding logs before producing something an analyst can use in seconds.
Benefit: Analysts spend less time assembling context and more time making decisions, which shortens MTTI and trims false escalations.
Log360 keeps every active incident in one console so the SOC works from a single source of truth, from the moment an incident is created through to closure.
Benefit: Investigations stop waiting on someone to gather context, because the platform has already gathered it.
When the call to act is made, the response should already be running. Log360's playbook engine kicks off containment actions the moment an incident is created, and routes the same incident into the IT service desk so security and IT stay in step.
Benefit: The hand off between the SOC and IT is one of the longer dwell-time contributors in most incident timelines. Tightening it is usually a faster win for MTTR than adding more correlation rules.
You can only improve what you measure. Log360 turns response activity into a feedback loop so the SOC sees where time goes and where the next improvement lives.
Benefit: The same view that proves response efficiency to leadership also tells the SOC where the next playbook needs to be built.
ManageEngine Log360 helps SOC teams contain threats by running automated playbooks against specific security events. The scenarios below are drawn from the prebuilt playbook library. Each one follows the same enrich, decide, respond pattern, with severity and a MITRE technique on every incident.
Log360 spots a flood of failed logins and runs a playbook that disables the targeted account, blocks the source IP, and notifies the SOC.
Severity: High; MITRE: T1110 (Brute-force)
Example scenario: An alert fires after multiple failed login attempts for a single account inside a short window, suggesting an active brute-force attempt against the credentials.
Log360 detects suspicious file-encryption behavior on a managed endpoint and runs a playbook to isolate the host and block lateral movement.
Severity: Critical; MITRE: T1486 (Data Encrypted for Impact)
Example scenario: A malware alert fires on an endpoint after unauthorized encryption processes typical of ransomware are detected.
Log360 identifies an unknown or anomalously behaving device on the network and executes a playbook to investigate and isolate it.
Severity: High; MITRE: T1200 (Hardware Additions)
Example scenario: An alert triggers for a device not in the asset inventory that is exhibiting suspicious network scanning activity and anomalous connection patterns.
Detection, investigation, containment, and ITSM coordination belong in the same workflow. Log360 keeps them there, with no per-execution fees, no separate agents, and no bolt-on modules.
Elevate your security operations with Log360's unified SIEM platform. Designed for modern SOCs, Log360 combines scalable architecture with advanced detection capabilities and seamless extensibility across every phase of the security life cycle.
Built on a distributed, high-availability architecture to support growing log volumes while ensuring uninterrupted collection, indexing, and analysis.
Learn moreDelivers unified insights across endpoints, networks, and cloud environments, enabling faster detection, investigation, and response.
Learn moreLeverages over 2,000 MITRE ATT&CK–mapped correlation rules and UEBA to detect multi-stage attacks such as insider threats and anomalous user behavior.
Learn moreEnriches alerts with real-time threat intelligence, adding IP reputation, geolocation, and risk-based prioritization to accelerate investigation and triage.
Learn moreWe wanted to make sure that one, we can check the box for different security features that our clients are looking for us to have, and two, we improve our security so that we can harden our security footprint.
Carter Ledyard
The drill-down options and visual dashboards make threat investigation much faster and easier. It’s a truly user-friendly solution.
Sundaram Business Services
Log360 helped detect insider threats, unusual login patterns, privilege escalations, and potential data exfiltration attempts in real time.
CIO, Northtown Automotive Companies
Before Log360, we were missing a centralized view of our entire infrastructure. Now, we can quickly detect potential threats and respond before they escalate.Log360 has been invaluable for improving our incident response and ensuring compliance with audit standards. It’s a game-changer for our team.
ECSO 911
Incident response is the process of detecting, investigating, containing, eradicating, and recovering from security incidents. It usually follows the NIST SP 800-61 incident response life cycle. Log360 supports every phase inside one SIEM platform, so the workflow doesn't fragment across separate detection, investigation, and ticketing tools.
Six phases: Preparation, detection and analysis, containment, eradication, recovery, and post-incident review. Each one maps to specific Log360 capabilities, from real-time correlation rules at the detection end through to the incident analytics dashboard at the review end.
A playbook is an automated workflow that runs predefined actions when a specific alert or incident is created. Log360 ships prebuilt playbooks for common scenarios and lets you build custom ones in a drag-and-drop playbook builder.
Zia Insights writes plain-language summaries of alerts, maps activity to MITRE ATT&CK techniques, enriches IOCs with threat intelligence, and recommends remediation steps that fit the incident type. The result is less time assembling context and more time deciding what to do.
Log360 creates tickets automatically when incidents are generated, with severity mapped to each platform's priority scheme, and keeps status and severity in sync both ways. Analysts can also run Log360 actions from inside the service desk through marketplace extensions.
Incident rules escalate alerts into trackable incidents based on conditions you set, for example when N alerts fire from one device or device group inside a time window. That removes the manual step of converting recurring alert patterns into incidents and keeps related alerts grouped under one Incident Workbench view.
Mean time to respond (MTTR) is the average time from incident detection to closure. Log360 cuts MTTR by combining AI-assisted triage, automated containment playbooks, and two-way ITSM sync, then tracking the result on the incident analytics dashboard so the SOC can see what's actually working.
Leverage Log360's complete incident response framework to convert alerts into decisive defense. Discover hidden attack chains, automate threat containment, and accelerate incident resolution to safeguard critical infrastructure.
