Device Management, made easy
Manage control and secure your workstations, mobile
devices and tablets
 
 
Help Desk for Everyone
IT Help Desk Software and Customer Support Software
 
 
MSP
Manage services faster, with multi-tenanted, ITIL-ready, and unified RMM solutions
 
 
Cloud Solutions
IT Help Desk, and Operations Management from the Cloud
 
 
Manage IT as one
Unleash the power of Unified Monitoring
 

FAQ

Free Ping Tool

  • I have downloaded the tool but it is not running. How can I run it?

    Please check Dot Net Platform is installed in your system. Run the utility available in the bin directory, Check_Dot_Net_version.exe , It will tell you the Dot Net version. If Dot Net platform is not available in the system, download the platform.

  • How many servers can I monitor. What are the limitations?

    You can monitor upto 10 servers simultaneously. To monitor more servers please visit https://www.manageengine.com/network-monitoring or send mail to freetools-support@manageengine.com

  • Can the refresh interval be modified?

    Yes, the refresh interval for the ping and web response can be modified under the settings.

  • Can we monitor external servers/websites using this tool?

    Yes, The Free Ping Tool can monitor external websites also. (Provided the servers /websites are reachable)

  • Do I get an SMS or email alert when a server fails?

    No, we don't have this option in this tool. To get SMS or Email alerts, please try OpManager or send mail to freetools-support@manageengine.com

  • When I try to add ahost, I get an error message "Host does not exist". Why?

    Please download the MEFreePingTool.zip from http://bonitas.zohocorp.com/customer_uploads/2013_10_10_5_34_7_MEFreePingTool.zip which contains the fix for "host does not exist".

    Steps to follow:

    1. Download the MEFreePingTool.zip from link and unzip the file.
    2. Take the backup of existing MEFreePingTool.exe available in the <ProductHome>/bin/ directory.
    3. Then copy this downloaded exe into <ProductHome>/bin directory.
    4. Run the tool.

VM Monitor Tool

  • Unable to connect to the host server?

    Please check host server is running properly and check host server is behind firewall and also port 443 is accessible. If the server is behind firewall and if not accessible, then open the port by configuring firewall.

  • I have downloaded the tool but it is not running. what should i do?

    Please check Dot Net Platform is installed in your system. Run the utility available in the bin directory, Check_Dot_Net_version.exe , It will tell you the Dot Net version. If Dot Net platform is not available in the system, download the platform. Please see the software requirements page for downloading the platform.

  • Can I Monitor 1 VM server alone?

    Yes, 1 server alone can also be monitored. However, the tool can monitor upto 2 servers simultaneously.

  • Can I monitor more than 2 servers simultaneously?

    To monitor more server. please visit https://www.manageengine.com/opmanager or send mail to freetools-support@manageengine.com

  • Can I set up alerts and have them automatically emailed to me if an alarm is triggered e.g. due to high CPU etc.

    No, Automatic email alerts are not supported in this tool. You may try our Applications Manager https://www.manageengine.com/products/applications_manager/vmware-monitoring.html

  • What is the port number to be entered in Settings page?

    By default, the VMWare Server runs on Port 443. Port field is optional.

XenServer Health Monitor Tool

  • I have downloaded the tool, but it is not running. What should I do?

    This problem can be due to either one of the below reasons.

    1. Microsoft .Net Framework not installed in your system.
    2. A lower version of Microsoft .Net Framework installed in your system. The tool requires Microsoft .NET Framework 3.5 and above for running. The bin directory of the tool is provided with a utility 'DotNetUtilities.exe'. Run this utility from the command prompt to find the .Net version installed in your system.

    You can download and install Microsoft .Net framework 3.5 from here.

  • I am not able to get the performance values for VM's. What should I do?

    XenServer Tools must be installed in all the VM's you are interested in monitoring, then only you will be able to get the metrics(otherwise XenServer won't collect the performance metrics) for the VMs.

  • Can I have automatic alert feature?

    This problem can be due to either one of the below reasons.

    Yes. You can get this feature by downloading the essential version of Opmanager.

Free Windows Service Monitor

  • Unable to connect to the host server?

    Please check host server is running properly and check host server is behind firewall and also port 443 is accessible. If the server is behind firewall and if not accessible, then open the port by configuring firewall.

  • I have downloaded the tool but it is not running. What should i do?

    Please check Dot Net Platform is installed in your system. Run the utility available in the bin directory, DotNetUtilities.exe, It will tell you the Dot Net version. If Dot Net platform is not available in the system, download the platform. Please see the software requirements page for downloading the platform.

  • Can I Monitor 1 server alone?

    Tool monitors 3 server simultaneously. Yes, 1 server alone can be monitored also.

  • I cannot start or stop few services in the Windows server. What should I do?

    Some Windows services depend on other services to start or stop. So the tool displays the dependent services and tries to stop or start these services. However any of these services is dependent on some other services, the tool displays a message showing that these services needs to be started or stopped, before trying to start or stop the main services.

  • When I stop service, tool stops the service but after while the same service is started again. What is the reason?

    Windows operating system will not allow some services to stop . Hence it automatically restarts those services.

  • Can I monitor more than 3 servers simultaneously?

    To monitor more servers simultaneously please visit https://www.manageengine.com/network-monitoring or send mail to freetools-support@manageengine.com

  • Error Messages:

    "RPC Server Unavailable"
    1. Check if you have entered the server name correctly
    2. Check if the server is behind the firewall - you won’t be able to connect to the server if it is behind firewall. Also make sure the RPC ports 445 and 135 are open and not behind the firewall.

    Try reconnecting to the device.

    "2147024891 (Access is Denied)"

    This error could be due to either one of the below reasons.

    1. If the user does not have enough rights to access the remote machine.
    2. If the firewall is enabled in the remote machine.

    So disable the firewall and then try to connect using the administrator credentials. If the problem still persists send a mail to freetools-support@manageengine.com

Windows Health Monitor

  • Received this "IDispatch error #3600" when attempting to monitor a Windows server.What should I do?

    For error in server:

    Open a command prompt on the target machine that you want to monitor and run the following command, For Windows 2000 winmgmt /resyncperf (To clear all WMI-related values from the service's performance registry key.)

    For other Windows OS wmiadap /f

    For error in client:

    Try re-creating the WMI repository,(To be done in the machine where Windows health monitor is installed)

    1. start -->run -->type 'services.msc'
    2. The Services window appears. In the right pane, right-click Windows Management Instrumentation service, and select Stop.
    3. Close the Services window.
    4. Navigate to the following folder from My Computer: C:\Windows\System32\wbem
    5. Rename the "repository" folder as "repository.old".
    6. Click Start > Run.
    7. Type 'services.msc' and click OK.
    8. The Services window appears. In the right pane, right-click Windows Management Instrumentation service, and select Start.
    9. Restart the computer.

    No need to worry about the repository folder, this will be recreated when you restart the computer in step 9.

  • I'm unable to connect to the server? What should I do?
    1. Check whether the host server is connected to the network
    2. Check whether the host server is up and running
    3. Check if the host server is behind firewall. If yes, then check whether port 445 and 135 are accessible. If not accessible, then open the port by configuring the firewall.
    4. In extreme cases, check whether the system resources are over utilized and could not respond to polling from the tool.
  • I have downloaded the tool but it is not running. What should I do?

    This problem can be due to either one of the below reasons.

    1. Microsoft .Net Framework not installed in your system.
    2. A lower version of Microsoft .Net Framework installed in your system. The tool requires Microsoft .NET Framework 4.0 for running. The bin directory of the tool is provided with a utility 'DotNetUtilities.exe'. Run this utility from the command prompt to find the .Net version installed in your system.

    You can download and install Microsoft .Net framework 4.0 from here

  • While adding a new device, I get the error message, "Error in fetching the data". What should I do?

    This problem might be due to issues in WMI services running in the remote machine. Restarting the remote machine's WMI service might fix the issue. To restart the WMI service, from your remote machine go to Start/run, type services.msc and press Enter. In the services window find Windows Management Instrumentation service and restart it.

  • I am getting a start-up error message, "The program can't start because msvcr100.dll is missing from your computer". What should I do?

    The Error occurs when .Net Framework version is below 4.0. Please install the Microsoft Visual C++ Redistributable package (x86) and run the Free Windows Health Monitor.

    You can download and install Microsoft Visual C++ Redistributable package (x86) from here

  • When I stop service, tool stops the service but after while the same service is started again. What is the reason?

    Windows operating system will not allow some services to stop . Hence it automatically restarts those services.

  • While connecting to a remote device, I get the error message, "Error Code: - 2147024891 (Access is Denied)". What should I do?

    From your remote device, Goto Run, type dcomcnfg and hit enter. Double click on Console Root --> Component Services --> Computers --> My Computer. Right click and click on properties. Select Default Properties tab in the pop-up window and check 'Enable Distributed Computer on this computer'. Try connecting to the remote server again after enabling this setting.

    Note : Refer the user guide for detailed instruction on the same.

  • While connecting to a remote device, I get the error message, "Error Code: - 2147023174 (The RPC server is unavailable)". What should I do?

    This error occurs when the remote device is behind the firewall and RPC Port 135 is closed. Open the port by configuring the firewall and reconnect the device.

    1. I not able to run the tool after downloading it. What is the reason?

      This problem occurs because a lower version of .NET Framework is running in your system. You require Microsoft .NET Framework 4.0. The bin directory of the tool is provided with a utility 'DotNetUtilities.exe'. Run this utility from the command prompt to find the .Net version installed in your system.

      You can download and install Microsoft .Net framework 4.0 from here

    2. What is the use of CPU/Disk/Memory Thresholds in the Settings screen?

      You can set critical and warning threshold limits for CPU, Disk and memory utilization and get color coded alerts when the limit is exceeded.

    3. Can I save and send the performance report from the tool?

      Yes you can. Click the report icon next to the refresh server button and choose the desired location to save the file and click the mail icon at the top of the tool to send the mail.

    4. Is there an option to get an email or SMS alert when a problem occurs in the server?

      This tool does not support this feature but you can try ManageEngine Opmanager to get an alert when a problem occurs in the server or send a mail to freetools-support@manageengine.com

  • Error Messages:

    "msvcr100.dll is missing"

    This Error occurs when .Net Framework version is below 4.0. Install the Microsoft Visual C++ Redistributable package (x86) and then run the tool again.

    You can download and install Microsoft Visual C++ Redistributable package (x86) from here

  • "Error Code: - 2147024891 (Access is Denied)"

    From your remote device, Goto Run, type dcomcnfg and hit enter. Double click on Console Root --> Component Services --> Computers --> My Computer. Right click and click on properties. Select Default Properties tab in the pop-up window and check 'Enable Distributed Computer on this computer'. Try connecting to the remote server again after enabling this setting. If the issue still persists send a mail to freetools-support@manageengine.com

  • "Error Code: - 2147023174 (The RPC server is unavailable)"

    This error occurs when the remote device is behind the firewall and RPC Port 135 is closed. Open the port by configuring the firewall and reconnect the device.

Free Exchange Health Monitor

  • Unable to connect to the MS Exchange server?

    Please check the server is running properly and check the server is behind firewall and also port 445 and 135 is accessible. if the server is behind firewall and if not accessible, then open the port by configuring firewall.

  • I have downloaded the tool but it is not running. What should I do?

    Please check Dot Net platform is installed in your system. Run the utility available in the bin directory, Check_Dot_Net_version.exe , It will tell you the Dot Net version. If Dot Net platform is not available in the system, download the platform. Please see the software requirements page for downloading the platform.

  • MS Exchange Server running correctly, but the tool shows "Unable to Connect". What should I do?

    Please check the following steps.

    1. From the Start menu, click Run, and then enter WBEMtest.
    2. The WBEMtest.exe dialog appears. Click Connect.
    3. Provide "\\servername\root\cimv2" in the first textbox.
    4. Provide "domainname\username" in the user textbox under credentials.
    5. Provide password in the password textbox under credentials.
    6. Click Connect.

    If you are getting (No error) the Windows Management Instrumentation Tester Dialog with the Enum Classes, Enum Instances, Open Namespace.etc., buttons enabled, then you can able to connect to the server. If you are getting error message then check your credentials and also ensure that wmi and RPC services are running properly in remote machine.

  • Can I monitor more than one server simultaneously?

    To monitor more servers, please visit //www.manageengine.com/network-monitoring/download.html or send mail to freetools-support@manageengine.com

  • "msvcr100.dll is missing"

    This Error occurs when .Net Framework version is below 4.0. Install the Microsoft Visual C++ Redistributable package (x86) and then run the tool again.

    You can download and install Microsoft Visual C++ Redistributable package (x86) from here

  • "Error Code: - 2147024891 (Access is Denied)"

    From your remote device, Goto Run, type dcomcnfg and hit enter. Double click on Console Root --> Component Services --> Computers --> My Computer. Right click and click on properties. Select Default Properties tab in the pop-up window and check 'Enable Distributed Computer on this computer'. Try connecting to the remote server again after enabling this setting. If the issue still persists send a mail to freetools-support@manageengine.com

  • "Error Code: - 2147023174 (The RPC server is unavailable)"

    This error occurs when the remote device is behind the firewall and RPC Port 135 is closed. Open the port by configuring the firewall and reconnect the device.

SQL Server Monitoring Tool

  • I am getting an error message "Unable to connect to the SQL server". What should I do?

    This problem occurs if the host server is behind the firewall or if port 443 is not accessible. (note: open the port by configuring firewall.)

  • I have downloaded the tool but it is not running. How can I run it?

    Please check if the Dot Net Platform is installed in your system. Run the utility available in the bin directory, DotNetUtilities.exe, It will tell you the Dot Net version. If Dot Net platform is not available in the system, download the platform. (note: Please see the software requirements page for downloading the platform.)

  • How many servers can I monitor?

    You can monitor 2 servers simultaneously. To monitor more server please visit - https://www.manageengine.com/products/applications_manager/sql/index.html or send mail to freetools-support@manageengine.com

  • Error Messages:

    "Access is denied"

    This error could be due to either one of the below reasons.

    1. If you are not connected to the host using the Windows Administrator credentials.
    2. If the firewall is enabled in the remote machine.
  • "RPC Server Unavailable"?
    1. Check if you have entered the server name correctly
    2. Check if the server is behind the firewall - you won't be able to connect to the server if it is behind firewall. Also make sure the RPC ports 445 and 135 are open and not behind the firewall.

    Try reconnecting to the device. If you are still unable to connect, try the following steps and send the outcome of the test to freetools-support@manageengine.com

    1. From the Start menu, click Run, and then enter WBEMtest.
    2. The WBEMtest.exe dialog appears. Click Connect.
    3. Provide "\\Hostname\root\cimv2" in the first text box.
    4. Provide "domainname\username" in the user textbox under credentials.
    5. Provide password in the password textbox under credentials.
    6. Click Connect.
    7. After connection, check the class below IWbem Services are enabled.

Free SNMP MIB Browser

  • Java is not available in my system due to security restrictions. Can I still use the tool?

    Yes you can. The tool itself is bundled with Java Runtime Environment (JRE) which runs the MibBrowser (java) application. Hence, installing java in your machine is not required.

  • How do I give Hex strings for SET values in MIB Browser?

    The SnmpString class accepts Hex strings in a certain format. Any string that starts and ends with a single quote(') is interpreted as an Hex string. The individual bytes should be separated using a colon(:). For example, if you need to enter 0x2a304cab, it should be supplied as '2a:30:4c:ab'.

  • In MibBrowser , When I sent GET request to localhost : 161 and I get "Request Failed: Error: Request Timed Out". How to resolve this ?

    To Troubleshoot the timeout error,

    1. Check the values of agent running Host Name, Port and Community values. Incorrect values return timeout error.
    2. Increase the timeout value, sometime agent response time is larger than the timeout value specified in MibBrowser (default 5 seconds). Hence, Manager/MibBrowser returns time out error.

    If queried agent is "Windows SNMP Agent"

    1. To confirm if SNMP service is running on the device, go to Windows Services (services.msc) and see if the 'SNMP Service' status shows running. If not, start the service.
    2. Check whether community is configured in the snmp agent , Right click the SNMP service --> Click Properties --> Go to Security tab --> see community value. If the value is not defined , add the community and click "OK" button. Then give the defined community in MibBrowser.
    3. Also, check "Accept SNMP Packets from any Host " or "Accept SNMP Packets from defined Hosts" radio button.
  • In MibBrowser , When I sent SET request to localhost : 161 and I get "Request Failed: Error: Request Timed Out". How to resolve this?

    Fill the write community value in the textfield. By default 'Write community' as empty. Check the values of agent running Host Name, Port and Community values. Incorrect values return timeout error.

  • Is MibBrowser set a timer to check a variable periodically?

    Yes. MibBrowser support the polling for integer Object Identifier. Load RFC 1213 Mib --> Select IfNumber--> Click Line graph icon from the tool bar (View --> Line Graph).

    For Tabular node, Click Table and "Start Polling" . It updates the values in a table Periodically, poll interval is specified in table settings window.

  • How do I give Hex values in the ContextEngineID or in the ContextName text fields?

    The Hex values should start with a 0x or 0X. Therefore, if you set a value for contextID or contextName, it should be 0xHHHHHH.

  • What are the units for timeout and retry values?

    Timeout value should be given in seconds. If you give the timeout value in milliseconds, it takes much time to get timed out. For example, a value of 1000 waits for 1000 seconds.

    Retry value should be integer . Retries is the number of times a request is sent when a timeout occurs. If the retry value is 0, the request is re-transmitted on timeout.

  • How do I set values for the table variables?

    To create a new row in a table:

    • Define a column with SYNTAX RowStatus, and the definition for the table should have RowStatus object defined.
    • Select the Table node from the tree and the Table button from the toolbar to display the corresponding table.
    • Right-click on the table header where the name of the column is displayed. It displays a menu with the following options.
      • View Graph for Selected Row
      • Add a New Row to the Table
      • Delete the Selected Rows from the Table
    • Select Add a New Row to the Table. It displays a window for entering the values of the table.
    • The value for the column with RowStatus syntax should be 4 for creating a new row.
    • Click OK after entering all the values.

    If RowStatus is not present in the table definition, you can only modify the existing row by double-clicking the corresponding cell in the table.

  • In MIB Browser, when I make a request, I get the "NO HOST Specified" error. What should I do?

    Before making any request, the host name or the IP address of the machine in which the agent is running should be specified in the "Host" text field of MibBrowser.

  • How can I load multiple MIB files while invoking the MIB Browser at run time?

    To load multiple MIBs, files should be separated by a blank space and be given within double quotes. For example,

    java MibBrowserApplication -m "mibs/RFC1213-MIB mibs/RFC1271-MIB mibs/RFC1155-MIB" -h localhost -c public

  • When I ask for 10 rows in an SNMP table, the GETBULK returns only 6 rows and the last attribute of the sixth row is null. The sixth row seems to be truncated. What should I do?

    The number of rows you get back may be limited by the PDU size permitted by your agent, manager, or transport.

  • When I start the Trap Viewer, I get the " Not Listening for traps, Ports already in use". What should I do?

    By default the trap browser starts in the port 162. If the port is reserved or if the port is already used by some application this error will occur. You can restart the trap browser by giving the port no of any unused port.

  • When I reopen the MibBrowser, How can i saw the recently loaded mibs?

    Enable the the "Load recently loaded Mibs at startup" check box in the MibSettings window of the MibBrowser.

    Edit ---> Settings --->MibSettings ---> Enable Load recently loaded Mibs at startup checkbox.

  • How do I install the Linux version of MIB Browser?
    • Download the BIN file
    • Open a Terminal/Bash/Konsole.
    • Go to BIN file download location.
    • Provide the executable permission to BIN file using the command 'chmod a+x ManageEngine_MibBrowser_FreeTool.bin'
    • Run the ./ManageEngine_MibBrowser_FreeTool.bin and complete the installation
  • How to run the MIB Browser in Linux OS?

    Go to MIB Browser install location.

    • Example, cd ~//MibBrowser_Free_Tool/bin/
    • Run the ./MibBrowser.sh or sh MibBrowser.sh file.

Free Process Traffic Monitor

  • I have downloaded the tool but it is not running. What should I do?

    Check whether .Net platform is installed in your system. The tool requires Microsoft .NET Framework 3.5 for running. The bin directory of the tool is provided with a utility 'DotNetUtilities.exe'. Run this utility from the command prompt to find the .Netversion installed in your system. You can download and install Microsoft .Net framework 3.5 from here.

  • I have started the tool but it throws Winpcap is not installed. What should I do?

    This exception will be thrown when Winpcap is not installed in your machine. Download the latest version of winpcap. Check the software requirements page for the downloading link.

  • I have made the interface up at runtime, but it is not showing that interface in the list. What should I do?

    If any interface comes up while tool is running, it will be updated on click of the start button (ie) if any interface comes up, to update the same, click Stop and then Start.

  • Whom should i contact when i face with any error while running the tool?

    If you are facing any error while running the tool ,please send us mail to freetools-support@manageengine.com

Free HyperV Performance Monitor

  • Unable to connect to the host server?

    Check the following:

    • If the host server is running properly
    • If the host server is behind firewall
    • If port 445 and 135 are accessible.

    If the server is behind firewall and still not accessible, then open the port by configuring the firewall.

  • I have downloaded the tool but it is not running. What should I do?

    Please check Dot Net platform is installed in your system. Run the utility available in the bin directory, Check_Dot_Net_version.exe , It will tell you the Dot Net version. If Dot Net platform is not available in the system, download the platform. Please see the software requirements page for downloading the platform.

  • Can I Monitor more than one Hyper-V Host server?

    Yes. You can monitor upto 2 hyper-v servers.

  • What is the use of CPU Thresholds in the Settings screen?

    Based on the Percentage CPU Utilization and CPU Threshold values, the tool will show the alert signals on the Dashboard to intimate status to the user.

  • Is it possible to take reports for consolidated hosts and VMs?

    Yes. You can generate real-time performance reports of hosts and VMs as a pdf document.

    You can also save and print the report.

  • While connecting to a remote device, I get the error message, "Error Code: - 2147023174 (The RPC server is unavailable)". What should I do?

    This error occurs when the remote device is behind the firewall and RPC Port 135 is closed. Open the port by configuring the firewall and reconnect the device.

Azure performance Monitor Tool

  • I have downloaded the tool but it is not running. What should I do?

    Please check whether the Dot Net platform is installed in your system. Run the utility available in the bin directory, DotNetUtilities.exe, it will inform you the Dot Net version. If Dot Net platform is not available in your system, download the platform. This tool requires Dot Net Version 4 for it to run successfully. So please see the software requirements page for downloading the platform.

  • I have connected to my Azure environment successfully. But I don't see any counters. What is the problem.

    You need to enable the "Enable Diagnostics" check box in your Azure cloud service project. While creating cloud service related package or deploying the cloud service using third party software, you need to add the counter details to be monitored. Then you can monitor your environment with this tool.

    To check the availability of Enable diagnostics of cloud service in the Azure Management portal,

    1. Go to Azure Management Portal using azure microsoft azure sign in account.
    2. Click the left side "Cloud services" tab then select cloud service from the list.
    3. Click the "Configure" tab on top of the cloud service panel.
    4. Check availability of "Diagnostics Connection Strings"
    5. If it is present in the cloud service, you can view the performance metrics for that cloud service. Otherwise, you should enable the diagnostics.
  • Can I monitor only one Azure Account?

    Yes. You can monitor only one azure account.

  • Can I monitor more than one Roles in my environment.

    Yes. You can monitor all the roles deployed in an environment

  • How do I check which deployment ID is associated with specific storage account ?

    Go to Azure management portal then select the "Cloud services" tab. Select any one of the cloud services from the list.

    Click the "Configure tab" and check the storage account name and key in Diagnostics Connection Strings

  • Which version of Azure sdk supported for cloud service project?

    Azure Performance Monitor Tool supports the azure sdk version up to 2.5.

VM Configuration Tool

  • Unable to connect to the host server?

    Please check if the host server is running properly ; check if the host server is behind firewall and also if port 443 is accessible. If the server is behind firewall and if not accessible, then open the port by configuring firewall.

  • I have downloaded the tool but it is not running. What should I do?

    Please check Dot Net platform is installed in your system. Run the utility available in the bin directory, DotNetUtilities.exe , It will tell you the Dot Net version. If Dot Net platform is not available in the system, download the platform. Please see the software requirements page for downloading the platform.

  • I performed power operations and CPU/Memory configuration on the VM successfully, but its reverted after refresh. Why?

    Changes made on any VM of a VMware ESX Host may be reverted, if the Host is being managed by a VCenter Server.

  • Can I monitor more than one VMware ESX server simultaneously?

    To monitor more servers, please visithttps://www.manageengine.com/network-monitoring/vmware-monitoring.html or send mail to freetools-support@manageengine.com

EC2 Monitoring Tool

  • I have downloaded the tool but it is not running. What should I do?

    Please check whether the Dot Net platform is installed in your system. Run the utility available in the bin directory, DotNetUtilities.exe , it will tell you the Dot Net version. If Dot Net platform is not available in the system, download the platform. Please see the software requirements page for downloading the platform.

  • Can I view more than one mode of data retrieval (either historical or live feed)?

    Yes, you can view more than one mode of data retrieval at any given instance. If you click "historical data", historical data will be active in the main window. Again, if you select "Live feed data" it will start live feed polling.

  • Can I monitor more than one EC2 instance?

    Yes, you can monitor more than one instance using EC2 Health Monitor Tool. If you select a instance in the tree, tool will populate the performance metrics for that instance. Any instance can be selected for monitoring.

  • What are the regions supported for Amazon EC2 instances?

    Asia Pacific (Sydney), Asia Pacific (Tokyo), Asia Pacific (Singapore), EU (Ireland), South America (Sao Paulo), US East (N. Virginia),US West (N. California), US West (Oregon)

Free Syslog Forwarder

  • I have downloaded the tool but it is not running. What should i do?

    Please check Dot Net Platform is installed in your system. Run the utility available in the bin directory, DotNetUtilities.exe, it will tell you the Dot Net version. If Dot Net platform is not available in the system, download the platform. Please see the software requirements page for downloading the platform.

  • Unable to bind to specified port number 514. Why the error occurs?

    The Syslog listening port specified is occupied by some other process. So please stop the process and start the Free Syslog Forwarder Tool.

  • Can I receive syslog message from ports other than 514?

    Yes you can. Refer document section for this.

  • What message input rate it can handle?

    The Free Syslog Forwarder Tool will process 2000 messages per second, but it may vary depending upon the server. The process includes receiving, filtering and forwarding the syslog message.

  • How many servers can I forward messages . What are the limitations?

    You can forward messages upto 10 servers simultaneously.

Windows SNMP Enabler

  • I have downloaded the tool but is not running. What should i do?

    Please check if Dot Net Platform is installed in your system. Run the utility available in the bin directory, DotNetUtilities.exe. It will inform you the Dot Net version. If Dot Net platform is not available in the system, download the platform. Please see the software requirements page for downloading the platform.

  • Is it possible to enable multiple servers simultaneously?

    Yes, you can enable multiple servers simultaneously. You can enable multiple servers by either selecting the servers one by one or by clicking on the check box at the top to select all servers at one go.

  • When I enabled the Windows SNMP Agent using SnmpEnabler, but I am getting "time out error " for SNMP Requests. What should I do?

    To confirm if SNMP service is running on the device, Go to Windows Services (services.msc) and see if the 'SNMP Service' status shows running. If not, start the service.

    Check whether community is configured in the snmp agent , Right click the SNMP service --> Click Properties --> Go to Security tab --> see community value. If the value is not defined , add the community default as public and click "OK" button community as . Then give the defined community in MibBrowser.

    Also, check "Accept SNMP Packets from any Host " or "Accept SNMP Packets from defined Hosts" radio button.

  • Can I change Installation timeout?

    Yes, the installation timeout can be modified between 90 and 600 secs.

  • Can I modify batch count to represent number of servers in a batch?

    Yes, the batch count value can be modified between 3 and 15 counts.

  • Can I import/add more than one host simultaneously?

    Yes. You can add more than one server using import option in the settings and adding the servers in bulk from a text file.

Windows Admin Tools

  • How is this product licensed?

    The Desktop Central Free Windows tools are free to use. No hidden cost anywhere. The product can be used for free both for personal and business use.

  • Can I re-distribute this product?

    Yes, the product can be redistributed AS IS with appropriate credits. However, you need to get prior approval from us stating the reason for redistribution. Contact free-tools@desktopcentral.com for getting the approval

  • Will I get technical support for this product? Should I pay for this?

    Yes, you will get technical support through Email and Forums. The tec hnical support is free and you do not have to pay for it.

  • I get "Access Denied" error on using the tools. What should I do?

    The Access Denied error is shown for any of the following reasons:

    1. When the credentials supplied do not have necessary privileges to access the remote computers.
    2. When DCOM settings have not been enabled in the remote computer. Follow the steps below to enable DCOM:
      1. Start --> Run--> dcomcnfg
      2. Select Component Services --> Computers
      3. Right Click My Computer and select "Properties".
      4. In "Default Properties" tab, make following changes,
        1. Select "Enable Distributed COM on this computer" checkbox
        2. Select "Enable COM Internet Services on this computer" checkbox
        3. Change "Default Authentication Level" to "Default"
        4. Change "Default Impersonation Level" to "Impersonate"
    3. If the remote computer is in a workgroup (not part of a Windows Domain), the Forced Guest feature should be turned off. Make the following change in all the client computers:
      1. Start --> Run--> explorer
      2. Select Tools --> Folder Options
      3. Select the View tab.
      4. Unselect the option "Use simple file sharing" and click OK
  • When I use a tool, I get the error as "RPC Server Unavailable". How do I fix this?

    The RPC Server Unavailable error is shown in the following cases:

    1. When the remote computer is not reachable. Check whether the system is up and running when any operation in done in remote computers.
    2. When Remote Administration is disabled in the remote computers Firewall. Follow the steps below to enable Remote Administration:
      1. Click Start --> Run
      2. Type gpedit.msc and click OK
      3. Expand Computer Configuration --> Administrative Templates --> Network --> Network Connections --> Windows Firewall --> Domain Profile.
      4. Right-click Windows Firewall: Allow remote administration exception, and then click Properties.
      5. Click Enabled, and then click OK.
    3. When the "File and Printer Sharing" exception is not added in "Windows Firewall" running in the remote computers.
  • Free Ping Tool
  • VM Monitor Tool
  • XenServer Health Monitor Tool
  • Free Windows Service Monitor
  • Windows Health Monitor
  • Free Exchange Health Monitor
  • SQL Server Monitoring Tool
  • Free SNMP MIB Browser
  • Free Process Traffic Monitor
  • Free HyperV Performance Monitor
  • Azure Performance Monitor Tool
  • VM Configuration Tool
  • EC2 Monitoring Tool
  • Free Syslog Forwarder
  • Windows SNMP Enabler
  • Windows Admin Tools