Streamlining banking security: Bluestone Bank’s outstanding experience with ADAudit Plus

Business challenge

Bluestone Bank, with a staff size of 201-500 employees, faced several challenges related to Active Directory (AD) auditing, alert management, and security monitoring. Despite using some alerting tools, the bank struggled to gain a deeper level of control and granularity over user activities, particularly around login times and account lockouts. Alerts were often too vague, making it difficult to assess the severity of security incidents. The bank required a solution that would give the IT team greater control over security events and a clearer understanding of the AD environment.

How ADAudit Plus helped

1. Discovery and selection

Before adopting ADAudit Plus, Bluestone Bank evaluated solutions like Tyler Technologies for alerting and even considered ManageEngine ADSelfService Plus. However, after comparing features, the bank chose ADAudit Plus due to its comprehensive AD auditing capabilities, including advanced alert configurations and integration with analytics like user and entity behavior analytics (UEBA).

2. Implementation and training

The implementation of ADAudit Plus was straightforward thanks to the support provided by ManageEngine’s team. The setup allowed Bluestone Bank to start using the solution with minimal disruption to its operations. The bank's IT team found the training resources, particularly online documentation and customer support, invaluable in making the transition smooth.

3. Realizing the benefits

Since implementing ADAudit Plus, Bluestone Bank has seen improvements in both security and operational efficiency. Filtering alerts and configuring profiles for specific events, such as account lockouts and user creation, has streamlined security monitoring. By reducing unnecessary wait times for investigation and giving IT administrators deeper insights into potential threats, ADAudit Plus has significantly cut down the time required to manage and address security incidents.

Key features loved by Bluestone Bank

With ADAudit Plus, Bluestone Bank has been able to detect security incidents that might have gone unnoticed with previous solutions. ADAudit Plus helps the bank track logon activity, identify the source of account lockouts, and audit administrative changes—critical for maintaining a secure environment. Furthermore, the ability to monitor actions taken by administrators ensures that privileged account misuse is promptly detected.

User experience

Bluestone Bank’s IT administrator was satisfied with the solution's usability and ManageEngine's support team, which has been quick to assist with any issues.

Implementation and support

The implementation of ADAudit Plus was smooth, and ManageEngine ensured the bank could continue operating seamlessly.

Feedback and recommendation

The bank's IT administrator rated their likelihood of recommending ADAudit Plus to other organizations as 8/10, praising the product for its quick support and robust feature set. If asked to sum up their experience in one word, they would choose "excellent" due to the helpfulness of the support team and the efficiency of the implementation process.

ADAudit Plus has proven to be an invaluable solution for Bluestone Bank, providing essential capabilities for tracking, alerting, and auditing its AD environment. With a significant reduction in time spent on security monitoring and better control over critical security events, ADAudit Plus has empowered the bank to safeguard its systems while streamlining operations. Bluestone Bank highly recommends ADAudit Plus to organizations in the financial sector seeking improved security, compliance, and operational efficiency.

About Onboard Pro

Onboarding Pro is a ManageEngine service that provides solution implementation to clients upon request. This service includes the installation and customized configuration of the ManageEngine solutions. It enables clients to seamlessly begin work without worrying about the complexities of installation, deployment, and product use. Every client environment is unique and requires additional support beyond the basic installation and standard features. With OnboardPro, clients have the option to engage a team of product experts to manage the installation, implementation, customization, and training based on the business needs. For more information visit manageengine.com/onboarding/iam-and-siem-onboarding.html