This message appears when you try to update with a service pack that is incompatible with your current build. Please check your current build number and apply the service packs in the correct order.
For example, when your build number is 5024, you should first apply the service pack to update to 5030 and then the one for 5100.
No, you need to update the individual components separately with their respective service packs.
No, you needn't reboot your server or machine.
Click the ? on the top-right corner in Log360 and click About to know which database is in use.
No, you needn't stop or reboot your database. However, we strongly recommend that you take a snapshot of your database server or backup the database instance.
Still have an issue updating? Kindly contact firstname.lastname@example.org