Jira Service Management + ManageEngine Log360

Two-way integration with Jira Service Management

Log360 integrates with Jira Service Management to connect security operations and IT service workflows. Security alerts detected in Log360 can be automatically or manually raised as tickets in Jira Service Management, ensuring that every critical incident is tracked and acted on without delay. Depending on your setup, updates made in Jira Service Management, such as changes to ticket status or severity, can also be synced back to Log360, maintaining consistent visibility across both platforms.

Available as a native app in the Atlassian Marketplace, this integration also allows analysts and IT teams to take direct actions from the Jira Service Management console. With capabilities like initiating remediation workflows, enabling two-way sync, suppressing false positives, and disabling log collection for compromised devices, teams can manage incidents efficiently without leaving their primary workspace.

By bridging SecOps and ITSM, this integration reduces context switching, strengthens collaboration, and improves response time through automation and shared visibility.

How the integration works

1. Alert generation: Log360 continuously monitors logs and events to detect potential threats. Based on user-defined configurations, alerts are generated for incidents such as failed logons, firewall DoS attacks, or custom-defined security conditions.

2. Automatic ticket creation: When an alert is triggered, Log360 automatically creates a corresponding ticket in Jira Service Management. Ticket details include severity, impacted device, and alert context. Using the marketplace app, you can customize ticket notifications and export incidents as PDFs.

3. Two-way sync and incident management: Any updates or severity updates in Jira Service Management are automatically reflected in Log360. This ensures security teams always have an up-to-date view of ongoing incidents. IT teams can run predefined workflows, such as isolating devices, directly from the Jira Service Management console, and the actions are tracked back in Log360.

4. Streamlined response workflows: Run workflows on tickets generated by Log360 or other sources directly within Jira Service Management. These workflows reduce response times and enforce consistent incident handling across IT and security teams.

How to enable Jira Service Management in Log360

To set up integration between Log360 and Jira Service Management, start by configuring Jira Service Management within Log360 and then installing the native Log360 app from the Atlassian Marketplace to configure Log360 in Jira Service Management. This process ensures that security alerts and incidents are properly tracked and synchronized between the two platforms.

For step-by-step guidance on installation and configuration, please refer to the official help documentation: Configuring Jira Service Management integration.

The app description in the Atlassian Marketplace also provides detailed instructions on completing the setup and enabling key features directly from the Jira Service Management console.

Top benefits of the integration

• Automated incident response: Eliminates manual effort by automatically creating tickets for security alerts in Jira Service Management.
• Reduced context switching: Eliminates context-switching by providing two-way synchronization between Log360 and Jira Service Management.
• Faster threat resolution: Ensures security teams respond promptly by assigning incidents to the right personnel, reducing mean time to respond.
• Seamless workflow integration: Tickets are enriched with contextual details from Log360, improving investigation and resolution efficiency. Capability to run workflows from the Jira Service Management console.
• Centralized incident management: All security incidents are tracked in one place, providing better visibility and control. And the ability to export comprehensive incident information as a PDF from Jira Service Management, making it easy to support audits, reviews, and internal reporting processes.
• Enhanced collaboration: IT and security teams can coordinate effectively within Jira Service Management to investigate and resolve incidents.
• Improved security posture: Helps organizations detect, prioritize, and mitigate security threats efficiently, strengthening overall cybersecurity defenses.

About Jira Service Management

Jira Service Management is a scalable IT service management platform that streamlines incident handling and automates workflows. With two-way integration with tools like Log360, it enables automated ticket creation, real-time synchronization of updates, and visibility into incident status and progress, which help IT and security teams collaborate effectively and strengthen overall cybersecurity.