Integration with ServiceDesk Plus

Log360 seamlessly integrates with ServiceDesk Plus to enhance security incident management by automating ticket creation for security alerts. This integration eliminates manual effort, enabling faster responses to potential threats. Security incidents are centrally tracked within ServiceDesk Plus, automatically assigned to the appropriate teams through predefined workflows, and efficiently managed through collaboration. Additionally, it offers valuable insights into security trends and compliance. Setup is straightforward—within Log360’s alert settings, you can configure ServiceDesk Plus to generate tickets automatically, streamlining incident response and improving overall security operations.

How the integration works

• Continuous threat monitoring: Log360 actively analyzes system logs, security events, and network activity in real time to detect anomalies, unauthorized access attempts, and potential cyber threats.
• Automated ticket creation in ServiceDesk Plus: When a security event occurs—such as repeated failed logins, a firewall DoS attack, or any predefined threat—Log360 automatically generates a ticket in ServiceDesk Plus with relevant details, ensuring prompt attention.
• Efficient incident management: Tickets are instantly routed to the appropriate IT or security teams for investigation and resolution. With all necessary information available within ServiceDesk Plus, teams can collaborate, analyze threats, and take corrective actions swiftly, minimizing response time and enhancing security posture.

How to enable ServiceDesk Plus

To configure Log360 with ServiceDesk Plus, first retrieve the necessary details from your ServiceDesk Plus account, including the API token. Visit the official ServiceDesk Plus Cloud documentation to obtain the API token. For detailed instructions on the configuration process, refer to the following link:

Configuring Log360 with ServiceDesk Plus

Benefits of the integration:

• Automated incident response: Reduces manual effort by generating tickets for security alerts in ServiceDesk Plus automatically.
• Accelerated threat resolution: Ensures timely response by assigning incidents to the right teams, minimizing mean time to respond (MTTR).
• Seamless workflow integration: Enhances investigation and resolution by enriching tickets with contextual data from Log360.
• Centralized incident management: Provides a unified platform to track and manage all security incidents, improving visibility and control.
• Enhanced collaboration: Enables IT and security teams to work together efficiently within ServiceDesk Plus to investigate and resolve threats.
• Stronger security posture: Helps organizations detect, prioritize, and mitigate security risks effectively, bolstering overall cybersecurity defenses.

About ServiceDesk Plus

ServiceDesk Plus is an IT service management (ITSM) solution designed to streamline IT support operations through intelligent automation, robust ticketing, and customizable workflows. Available in both cloud and on-premises versions, it offers AI-driven analytics, asset management, and seamless integrations to enhance service delivery. By integrating with tools like Log360, ServiceDesk Plus enables automated incident creation for security alerts, ensuring a proactive response to threats. This integration helps IT and security teams improve incident resolution, reduce downtime, and strengthen overall cybersecurity posture.