Download service packs!

Choose your current product build number How do I find my build number?

  • 5030 to 5111

    1. Step 1. Request for and install the latest service pack 5.1.22 (Build 5122)
  • 5000 to 5025

    1. Step 1. Download and install the service pack 5.0 (Build 5030).
    2. Step 2. Request for and install the latest service pack 5.1.22 (Build 5122)
We strongly recommend that you back up Log360 before upgrading to the latest version. This helps prevent accidental loss of data.

Instructions to apply service pack Frequently asked questions

  • 1 Shut down Log360.
    1. If the product runs as an application, click Start → All Programs → Log360 → Stop Log360.
    2. If the product runs as a Windows service, click Start → Run → type "services.msc" → Stop ManageEngine Log360.
  • 2 Backup Log360 by zipping the contents of the <Log360> directory.
  • 3 If you are using an external database server (Microsoft SQL), then be sure to also take a backup of the database.
  • 4 Open Command Prompt and execute the UpdateManager.bat file under the <Log360>\bin directory.
    1. For Windows Server 2008 and higher operating systems with User Account Control enabled, start the Command Prompt as an administrator (right-click Command Prompt and select Run as Administrator)
  • 5 Click on “Browse” select the downloaded PPM file. Now click on “Install”.
  • 6 Please wait until the upgrade completes. Please do not terminate the Service Pack upgrade process prematurely
  • 7 Click Close and then Exit to quit the Update Manager tool.
  • 8 Start Log360.
    1. If the product runs as an application, click on Start → All Programs → Log360 → Start Log360.
    2. If the product runs as a Windows service, click on Start → Run → type "services.msc" → Start ManageEngine Log360.
Notes:
  • If you need to apply more than one service pack, follow the same instructions for each installation and then start Log360 after every upgrade.
  • Do not interrupt or cancel the upgrade process. If the upgrade fails, please contact the .

How do I find my current build number?

  • Log in to the Log360 web client.
  • Click the License link at the top right corner.
  • You can find the build number in the License Details window that opens.
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How do I find out my Build number?

  • 1Log in to the Log360 web client, and click the “License” link in the top pane.
  • 2Your Log360 build number is mentioned next the “Product version”.
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