You are trying to download Cisco AnyConnect Secure Mobility Client and Cisco AnyConnect Diagnostics and Reporting Tool patches and the download fails. This is because the direct download of patches are only available to registered customers with service contract.
Follow the steps given below to resolve this issue:
Download the updates of Cisco AnyConnect Secure Mobility Client and Cisco AnyConnect Diagnostics and Reporting Tool for Windows and Cisco AnyConnect Secure Mobility Client for Mac manually.
For Windows, ensure you download and upload this .zip file: AnyConnect Pre-Deployment Package (Windows) - includes individual MSI files.
If the issue persists even after following the above-mentioned resolutions, please feel free to contact support.
