Home » How To's » PMP Cloud Super Admin Transfer
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Note: Once the Super Admin role is transferred to a new user, the old Super Admin account will be removed. This action will have the following impacts:

  1. Personalization settings configured by the old Super Admin will be removed.
  2. Custom filters created by the old Super Admin will be deleted.
  3. The email address configured by the old Super Admin for notifications will be removed.
  4. Integrations set up by the old Super Admin may be affected. You may need to review and re-enable the necessary integrations.

 

Scenario 2 - If the Old Admin's Endpoint Central or Zoho Credentials is not available but his mailbox is accessible

  1. On the Central Sever Login page, Click on the Forgot password option.
  2. Enter the Old Admin's Email address.
  3. Reset the password and follow the steps from Scenario 1.

Scenario 3 - If the Old Admin's mailbox is accessible but Endpoint Central or Zoho Credentials is not available and also unable to reset password

  1. Send an email from the Super Admin to patchcloud-support@manageengine.com mentioning that the admin transfer to the New User is authorized/approved.

Scenario 4 - If no other administrators are available

  1. Send an email from any of the to patchcloud-support@manageengine.com mentioning that the admin transfer to the New User is authorized/approved.
  2. If the Orgnization Super Admin is not known, Contact Support.

Scenario 5 - If none of the above is possible

  1. Send an email from any of the existing Administrators to patchcloud-support@manageengine.com mentioning that the admin transfer to the New User is authorized/approved.