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End of Support Information

End of Support - Product Support Life Cycle Information

This page contains announcements of the end of support for the older versions of Applications Manager. After every major release, we support the legacy releases for a considerable period of time to help our customers upgrade or migrate. We recommend that our users upgrade to the latest version of Applications Manager to get full benefits of our new features, feature enhancements, critical bug fixes and the flexibility to opt for special add-ons and plug-ins.


Version
Date of Release
Latest Service Pack | Build
End of Support (EOS)
Applications Manager 6
March 1, 2005
6.6 | 6600 (Released in April 2006)
March 1, 2008
Applications Manager 7
June 24, 2006
7.4 | 7410 (Released in July 2007)
June 24, 2009
Applications Manager 8
September 13, 2007
8.6 | 8602 (Released in August 2009)
September 13, 2010
Applications Manager 9
July 3, 2009
9.5 | 9500 (Released in February 2011)
July 3, 2012
Applications Manager 10
August 17, 2011
10.9 | 10900 (Released in December 2012)
August 17, 2014
Applications Manager 11
December 28, 2012
11.9 |11912 (Released in January 2015 )
December 28, 2015
Applications Manager 12
April 20, 2015
12.9 |12900 (Released in September 2016)
April 20, 2017
Applications Manager 13
December 14, 2016
13.5 |13530 (Released in December 2017)
Currently supported
Note:
  • Any bug-fixes, changes, or enhancements will not be made over Applications Manager's EOS versions henceforth. If you are currently using any of the Applications Manager EOS Versions, upgrade to the latest version here.
  • You can also get the latest news about our upcoming features, upgrades, service packs and hot fixes by following our Twitter handle.

FAQs

Question: How are the EOS versions different from EOL (end of life)?

Answer: We have announced only the end of support (EOS), not end of life (EOL) for the earlier versions and you can continue using the older versions. However, technical support will not be provided for it beyond the dates mentioned.

Question: Is the upgrade free of cost?

Answer: Yes, all the upgrades are free, provided you have Annual Maintenance and Support for the current period.

Question: I have paid AMS for an older verion of Applications Manager recently. How long is the support valid?

Answer: Support will available till the EOS period of the AMS. After the EOS period, you will need to upgrade to our latest version.

Question: My AMS has expired. What should I do now?

Answer: Please write to our sales team (sales@manageengine.com). They will help you with the price quote to renew your AMS. After renewal, you can continue to avail the support and upgrades as before.

Question: At what price can the AMS be renewed?

Answer: The pricing information can be verified at our online store or at the pricing page. Do not hesitate to write to sales@manageengine.com for further clarifications.