If you are using Applications Manager's End User Monitoring feature, download the appropriate EUM agent from the table below:
| Who should Download? | Supported Browsers for RBM Playback | Operating System | |
|---|---|---|---|
| Windows | Linux | ||
| Customers using build no. 15660 and above | Mozilla Firefox (v81) Google Chrome Microsoft Edge (Windows only) |
||
| Customers using build no. 15320 to 15650 | Mozilla Firefox (v81) Google Chrome Microsoft Edge (Windows only) |
||
| Customers using build no. 15000 to 15310 | Mozilla Firefox (v81) Google Chrome Microsoft Edge (Windows only) |
||
| Customers using build no. 14820 to 14911 | Mozilla Firefox (v45) | ||
| Microsoft Edge (Windows only) | Not Supported |
||
| Customers using build no. 14310 to 14810 | Mozilla Firefox (v45) | ||
Please note that the EUM agent is not a standalone product. It will work only in combination with ManageEngine Applications Manager.
Note: It is recommended to use the SHA256 checksums to verify the integrity of the packages you download.
| File | SHA256 value |
|---|---|
| EUM Agent 64 bit (.exe) | 7027b0f4e8e34adfc0e0a146c2e53fafd46a20bc0fc085a2cb8e6035c80077ea |
| EUM Agent 64 bit (.bin) | e284dfe42cfae920319d56fa26b0d35f20678c71e1278f459e79ed41ca8820f0 |
No. You have to install and run a central Applications Manager server for the EUM agents to start collecting end user metrics.
Contact our technical support team - Toll Free Number : +1 - 925 - 924 - 9500 E-mail: appmanager-support@manageengine.com
No, the trial version has no restrictions and works with both Professional and Enterprise editions of Applications Manager.
The EUM agent add-on is priced as a flat fee. You can monitor any number of resources as long as you do not exceed the overall monitors count. Refer our pricing section for more information.
What are the system requirements for installing the EUM agent?
EUM Agents for Firefox based RBM monitors have to be installed on a dedicated Windows / Mac machine - 8 GB RAM, 40 GB HD. EUM Agents for Microsoft Edge based RBM monitors have to be installed on a dedicated Windows - 8 GB RAM, 40 GB HD. However, Applications Manager can be installed on Windows or Linux. This works with the Professional Edition and Enterprise Edition (with Managed Server).