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EUM Agent Download

Download End User Monitoring agent for Applications Manager

If you are using Applications Manager's End User Monitoring feature, download the appropriate EUM agent from the table below.

Customers using build no.14310 and above:

Customers using build no.13740 to 14300:


Customers using build prior to 13740:


Please note that the EUM agent is not a standalone product. It will work only in combination with ManageEngine Applications Manager.

Frequently Asked Questions
  • Can I use the EUM agent without installing Applications Manager?

    No. You have to install and run a central Applications Manager server for the EUM agents to start collecting end user metrics.

  • I have a problem in installation and starting of the EUM agent. What can I do ?

    Contact our technical support team - Toll Free Number : +1 - 925 - 924 - 9500 E-mail:

  • Are there any restrictions on the 30-day trial?

    No, the trial version has no restrictions and works with both Professional and Enterprise editions of Applications Manager.

  • How is the EUM agent licensed?

    The EUM agent add-on is priced as a flat fee. You can monitor any number of resources as long as you do not exceed the overall monitors count. Refer our pricing section for more information.

    What are the system requirements for installing the EUM agent?

    EUM Agents for Firefox based RBM monitors have to be installed on a dedicated Windows / Mac machine - 8 GB RAM, 40 GB HD. EUM Agents for Internet Explorer based RBM (deprecated) have to be installed on a dedicated Windows machine - 4 GB RAM, 40 GB HD  with Internet Explorer 6, 7 or 8 (32 bit). However, Applications Manager can be installed on Windows or Linux. This works with the Professional Edition and Enterprise Edition (with Managed Server).

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