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Download Service Pack to upgrade EUM Agent

This page serves as an upgrade manual for the End User Monitoring agent. By installing the provided service pack in the .ppm file format, users with EUM Agent versions 21.4 and higher can seamlessly upgarde to the latest version. Get to know more about the latest features, enhancements and issues fixed in the release notes.

Who should upgrade? Upgrade path to the latest build Steps | Troubleshooting
EUM Agent versions 21.4 and above - Download Service Pack 21.13 Upgrade Guide

Note: We suggest moving to a compatible EUM Agent that matches the installed APM build version. Please refer to the compatibility matrix available in this link for guidance.

Step 1: How to locate my build number?
Step 2: Instructions to Apply the Service Pack: Please follow the provided steps sequentially, ensuring that you do not skip any of them.
  1. Download the Service Pack
    • Download the compatible service pack from the provided link. Place the downloaded file inside a folder on the machine where the EUM Agent is installed.
    • If prompted, you may need to import the ManageEngine public key certificate file during the upgrade process. Please download the latest certificate file (.crt) from this link and have it ready.
      Note: This is a one-time process done to verify the integrity of the PPM file.
  2. Shutdown the EUM Agent
    • If the EUM Agent service is currently installed on your system, please stop it’s operation. In the case of Windows, navigate to the Services application and locate the EUM Agent service. Right-click on the service and click Stop.
    •                                                                                                             (or)

    • Using the command line option, execute the following comand from the <EUM Agent Home> folder to stop the EUM Agent:
               For Windows: StopServer.bat -force
               For Linux: sh StopServer.sh -force
    • As a good practice, we recommend you to take a complete backup of >EUM Agent Home< folder.
  3. Upgrade process
    • Run the following script located in the <EUM Agent Home>/bin folder:
               For Windows: UpdateManager.bat
               For Linux: sh UpdateManager.sh
    • Browse to locate and select the service pack file (.ppm) saved on your computer.
    • Click Install to initiate the upgrade process.
    • If asked, browse and select the latest .crt file downloaded in the first step.
    • Once the 'Installed' message appears on your screen, click Finish to complete the installation.
    We recommend moving to a compatible APM build version for the EUM Agent. Please refer to the compatibility matrix
  4. Start the EUM Agent
    Once you have completed the upgrade process, proceed with the following steps to start the EUM agent:
    • If the EUM Agent service is currently installed on your system, navigate to the Services application and locate the EUM Agent service. Right-click on the service and click Start.

                                                                                                                    (or)

    • Using the command line option, execute the following command from the <EUM Agent Home> folder to start the EUM Agent:
               For Windows: StartServer.bat
               For Linux: sh StartServer.sh
Note:
  • Start the command line option (Windows) as an administrator [cmd → run as the administrator]. Click here to see the screenshot.
  • <EUM Agent Home> refers to the directory in which you have installed the EUM Agent. This directory location is specified by you when you install the agent. For example, C:/Program Files/ManageEngine/EUMAgent.

Need Help?

Want help with upgrading to the latest version of EUM Agent? Please email us at appmanager-support@manageengine.com

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We recommend users to switch to the latest version of Applications Manager. Check out our Product Support Life Cycle Information page to know which older versions of Applications Manager we no longer provide support for.

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