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This section comprises of answers for frequently asked queries about installation of Applications Manager. Send us an e-mail, if you have any questions that remain unanswered.

General

1. Applications Manager displays "Enter a proper Manageengine license file" during installation.
2. Applications Manager quits at startup with the message "Port :9090 needed by Applications Manager is being used by some other application. Please free the port and restart Applications Manager."
3. Applications Manager does not start when it is installed in a directory that contains non-english characters.
4. When I try to start Applications Manager, it says ' Applications Manager is already running'. This happens even after I've verified that Applications Manager is not running.
5. I'm getting the message "Applications Manager webclient will be available shortly at http://localhost:9090. Applications Manager Initializing modules. Please Wait...." for long time. What should I do?
6. Excluding Applications Manager files and directories from an Antivirus or Endpoint Security Solutions scan
7. I am not able to perform any activity in Applications Manager's Web Client. Why?
8. Clicking on any link in Applications Manager takes me back to the Login Screen.
9. Applications Manager's time is different from my local time. How do I reset it to my time?
10. Where do I find the log files that I need to send to technical support team for analysis?
11. How do I migrate Applications Manager installed in one machine to a different machine ?
12. Applications Manager with PostgreSQL does not start and I get "PostgreSQL initialize Failed" error in <Applications Manager Home>\working\pgsql\data\amdb\pgsql_log\postgresql_[DD].txt file during startup. How can I fix this ?
13. How can I change the password of a user account for the back-end database?

Windows

1. When I try and start the server from the command prompt, I get the following message "could Not Find <Applications Manager Home>\working\mysql\data\AMDB\STATSDATA*.* The system cannot find the file specified."
2. I am unable to access Applications Manager web client through Internet Explorer browser. The error message says "your host name has non-standard characters".
3. I am unable to install or start the Applications Manager using Microsoft SQL Server database as backend.

Linux

1. While installing the bin files in Linux machines, the installation program quits abruptly without any message.
2. How to do a "Silent Installation" of Applications Manager in Linux?
3. When trying to connect to the web client using http://hostname:9090, I get "Forbidden. You don't have permission to access / on this server." message. I've installed the product under /root.
4. When the Applications Manager Server is started in Linux Machine with root user and then when it is restarted as normal user, the server doesn't get started.
5. The linux installation stops abruptly within a few seconds.
6. New installation with pgsql backend does not start. Logs show "could not bind IPv6 socket: Cannot assign requested address"
7. Charts/Graphs display strange characters in the Linux machine
8. Application Manager installer starts in another language instead of English.

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