Integrating Desktop Central

Integrating Desktop Central with Other Applications

Desktop Central can be integrated with the following applications:

Integration with Help Desk

Desktop Central can be integrated with the following Help Desk products:

This enables you to log user requests, integrate asset data and deploy software applications. When you integrate Desktop Central with Help Desk, you can make help-desk requests by clicking on the Desktop Central icon in the system tray from any of the computers that are managed by Desktop Central. The requests are automatically logged into the Help Desk application as incidents. These requests will be assigned by the Help Desk personnel to the respective IT personnel. The IT personnel will make the changes that have been requested using Desktop Central. In addition to logging help-desk requests, you can also complete the following tasks:

  • Apply configurations, install patches and software applications
  • Scan computers manually to get information about missing patches and update the Desktop Central server
  • Scan computers for inventory details related to hardware and software applications and update the Desktop Central server
  • View logon history

Benefits

The benefits of integrating Desktop Central with Help Desk products are as follows:

  • Users are no longer required to login to portals to submit requests. Requests can be logged from their computers.
  • Enables automated ticket assigning. The customizable subject line helps administrators to configure the Help Desk application to automate the assignment of owners based on the subject lines entered while logging tickets.

Integration with Asset Explorer

ManageEngine AssetExplorer is a web-based IT Asset Management (ITAM) software that helps you monitor and manage assets in your network from Planning phase to Disposal phase.

Desktop Central integration with Asset Explorer let's you to get up-to-date Systems and Mobile device information automatically. This data will be periodically updated from Desktop Central to Asset Explorer data base.

Integration with Browser Security Plus

ManageEngine Browser Security Plus is an enterprise browser management and security tool that helps you manage and secure browsers across networks. It enables you to harden browser settings, control browser extensions and plug-ins, filter URLs, sandbox and lockdown browsers and also ensure compliance with stipulated browser standards to protect your networks from browser-based threats. For more details on how integration of Browser Security Plus with Desktop Central helps you, see Benefits of Browser Security Plus.

Integration with Analytics Plus

Desktop Central's integration with Analytics Plus helps improve IT management performance and efficiency with better insight into your data. Choose from over 100 reports and dashboards built on more than 80 KPIs or customize them to create your own, without being a data expert.

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