By bringing the desktop management features you know and love to your Zendesk tickets, the Zendesk-Desktop Central integration will help you save time and boost productivity. Remotely connect to a user's computer, automatically deploy software, address vulnerabilities, or even manage assets, all from within a Zendesk ticket. And that's not all—read on for more.
The Zendesk-Desktop Central integration comes with an entire gamut of enterprise IT management features that make your ITSM tick.
Desktop Central's powerful features—software deployment, patch management, configurations, asset management, reports, etc.—help IT support resolve tickets faster.
Automate resolutions for common requests with out-of-the-box remote control, remote shutdown, and system management operations.
Get a definitive view of your enterprise's security posture with Desktop Central's intuitive patch dashboard, identify security threats, and remediate vulnerabilities using various patching features.
Use Desktop Central's inventory dashboard to take control of your purchased and used inventory, make insightful financial decisions on software purchases, and run your enterprise productively, all from your Zendesk help desk.
Take advantage of this integration and start resolving tickets with automated enterprise management features, reducing your ticket turnaround time, and meeting your promised SLAs.