How to integrate NetFlow Analyzer with ServiceDesk Plus?

    The NetFlow Analyzer-ServiceDesk Plus integration helps technicians easily log and track alarms as tickets, and maintain ITIL standards, by logging critical alarms raised in NetFlow Analyzer as tickets in ServiceDesk. NetFlow Analyzer integrates with ManageEngine ServiceDesk(SDP) via API.

    Steps to generate an API key in ServiceDesk Plus:

    • Login to the ServiceDesk Plus UI.
    • Click on the username on the top right and select API Key Generation.
    • In the popup window select  Never Expires and then click Generate.
    • API key is now generated and can be copied to a notepad.