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Logonbox Access Manager

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ManageEngine ADSelfService Plus vs Logonbox Access Manager

Forgotten password and locked-out accounts are two of the main sources of help desk tickets. ManageEngine ADSelfService Plus and Logonbox Access Manager are two solutions that can help you avoid password-related help desk calls. This document provides a detailed comparison of these two solutions to help you make an informed purchase decision.

Key differentiators that set ADSelfService Plus apart from Access Manager:

Single sign-on (SSO) for enterprise applications: ADSelfService Plus supports SSO for any SAML-based enterprise applications including Office 365, G Suite, and Salesforce. Logonbox supports SSO only in the cloud version of Access Manager.
Free password expiration notifier: Reminds users via SMS, email, or push notification to change their passwords before they expire. This feature is 100% free for unlimited users in ADSelfService Plus, while it is as per license terms in Access Manager.
Windows logon two-factor authentication: Adds an extra layer of security for local and RDP Windows logons.
Complementary self-service features: Mail Group Subscription and Employee Search to further boost the self-service capabilities of end users.
Automatic/Forced enrollment: Enroll users without their intervention by importing enrollment data like challenge questions and answers, mobile numbers, email ID, etc., from a CSV file or force them to enroll when they log in to their machines.

ManageEngine ADSelfService Plus

Features Description ManageEngine ADSelfService Plus
Try now
Logonbox Access Manager
Core Self-Service Features
Self-reset Password Users can reset their forgotten passwords without calling the help desk    
Self-Service Account Unlock Users can unlock their locked out accounts without calling the help desk.    
Password Expiration Notification Notify users to change password before it expires.    
Account Expiry Notification Notify users and their managers about impending accourt expiration.    
Password Change Notification Notify users when their passwords are changed/reset natively in Windows.    
Password Synchronizer Synchronize Windows password changes with on-premise and SaaS applications    
SSO for Enterprise Applications Allow users to log in just once using their AD username and password, and gain access to all their enterprise applications.    
Windows logon two-factor authentication Adds an extra layer of security for local and RDP Windows logons.    
Cached Credentials Update Help remote users reset their cached password.    
Password Policy Enhancer Enforce advanced password policy settings for improved security  

(OU and group-based password policy)

 

(only OU-based)

Self-request New Accounts Eliminate new starter delays by allowing end users to self request new accounts.    
Approval Workflow Get self-service actions by end users approved by managers or IT admins.    
Employee Directory Self-Update Employees can update their profile information such as contact number in Active Directory.    
Real-Time Password Sync Agent Agent that captures password modifications done natively in Windows.    
Mail Group Subscription Users can opt-in or opt-out of Distribution Groups    
Employee Search Users can search for their colleagues' information    
Organization Chart Users can find their position in the organization hierarchy    
Change Password Users can change their passwords from anywhere, anytime    
Automatic Password Reset/Account Unlock Automatically reset passwords when they expire and unlock accounts when they are locked-out    
Accessibility
Web and Mobile-based Portal Users can access the self-service portal from a web or mobile browser    
Android and iPhone Native Mobile Apps Android and iPhone apps for ‘on the go’ password reset and account unlock    
Windows Login Agent Users can access the self-service portal from the Windows login prompt    
Mac Login Agent Users can access the self-service portal from the Mac OS X login prompt    
Password self-service from Linux login screen Users can access the self-service password reset portal from the Linux login prompt.    
Login Agent Installation Options to install the login agent in users’ machines Product UI and GPO GPO Only
Security
Available authentication techniques Authentication techniques available to verify users’ identities during password reset.
  • Security Q&A
  • Email-based Verification Code
  • SMS-based Verification Code
  • RSA SecurID
  • Duo Security
  • Google Authenticator
  • RADIUS
  • AD-based Security Questions
  • Biometric Authentication
  • QR-based Authentication
  • Push Notification Authentication
  • Time-based OTP
  • SAML Authentication
  • Security Q&A
  • Passprhase authentication
  • PIN authentication
  • reCaptcha authentication
  • OTP Email
  • OTP SMS
Password history support Checks password history during password reset.    
Two-factor authentication for login Enable TFA for users logging into the self-service portal.    
Password reset/account unlock email notifications Notify users via e-mail & SMS upon successful password reset / change / account unlock  

(Notifies via both Email and SMS)

 

(Email Only)

Enrollment Options
Forced Enrollment Users can be forced to enroll when they log into their system    
Enrollment Reminders Users can be asked to enroll by sending them an enrollment reminder via email  

(supports both SMS and email reminders)

 

(only via email)

Auto Enrollment Import enrollment data from a CSV file and enroll users without their intervention    
Additional Features
Single Sign-on to self-service portal Users are automatically logged in with their domain credentials.    
Multi-language support Built-in support for multiple languages  

(Supports 17 languages)

 

(Supports 11 languages)

Integration with other applications Avail self-service password reset & account unlock from other applications OWA, SharePoint, Citrix Information unavailable
Integration with help desk tools Integrate with help desk tools to automatically create tickets for end users’ self-service actions.    
Rebranding Customize the self-service portal with your own name, logo, etc.    
Reporting Capabilities:
Administrator’s Dashboard Visual dashboard which details all key user related information    
User Action Audit Reports Reports on user actions, their password status and more    
Password and Account Status Report Reports on users with soon-to-expire passwords, locked-out users, password expired users    
Enrollment Status Report Report on users’ enrollment status    
Export Reports Reports can be saved for later use in a target file format such as HTML, PDF, CSV, etc.    
Reports Scheduler Scheduler to create and send selected reports via email    

Can the solution be considered value for money?

Component-based pricing model
The Standard edition starts at $ 595 for 500 users

The professional version starts at $ 1195 for 500 users.

Conclusion

  • Both ADSelfService Plus and Logonbox Access Manager offer self-service features to clamp down on password-related help desk calls.
  • While Logonbox Access Manager focuses solely on password management, ADSelfService Plus offers some extra features such as Windows logon TFA, Directory Self-Update, Mail Group Subscription and Employee Search. Logonbox Access Manager does offer a basic single user creation capability and support for Linux-based directories.
  • Also, what Logonbox Access Manager does, ADSelfService Plus does it better. For example, SSO support for enterprise applications (which is supported only in the cloud version of Logonbox), the ability to send notifications via both email and SMS, additional self-service features, various multi-factor authentication techniques, and multiple enrollment options for different scenarios

customer-testimonial-logo

What customers say about us

  • CAMH will be able to save close to $26,000 a year on service desk calls related to Active Directory password resets and locked accounts, and will see a return on investment within the first six months of product implementation.

    Judy OlivierProject Manager, CAMH

About ManageEngine ADSelfService Plus

ADSelfService Plus is from the ManageEngine family where we are continuously dedicated to providing quality products and are constantly involved in adding new features and enhancements. ADSelfService Plus facilitates a switch between ManageEngine products using a Jump to option ADManager Plus and ServiceDesk Plus.

For more information about ManageEngine ADSelfService Plus, please visit

www.manageengine.com/products/self-service-password
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  • Add-ons

    Failover and Secure Gateway Services
     
    Includes failover (high availability, load balancing) and secure gateway services (reverse proxy) that are essential for large enterprises.
    SMS Pack
     
    Allows you to use Clickatell, a third-party SMS gateway, to send notifications and MFA verification code via SMS.
    (No. of SMS Credits *)
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Disclaimer: ManageEngine does not guarantee the accuracy of any information presented in this document, and there is no commitment, expressed or implied, on ManageEngine’s part to update or otherwise amend this document. The furnishing of this document does not provide any license to patents, trademarks, copyrights or other intellectual property rights owned or held by ManageEngine.

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