ManageEngine ADSelfService Plus is a secure, web-based, end-user password reset management and single sign-on solution. This solution helps domain users to perform self-service password reset, self-service account unlock, employee self-update of personal details (e.g., mobile numbers and photos) in Microsoft Windows Active Directory. ADSelfService Plus also provides users with secure, one-click access to enterprise applications such as Office 365, Salesforce, and G Suite through Active Directory-based single sign-on (SSO). Administrators find it easy to automate password resets, account unlocks while optimizing the expenses associated with help desk calls.
Analysts state that 30% of helpdesk queries are related to password reset management and account lockout. ADSelfService Plus reduces the most critical password tickets which consumes a substantial amount of help desk time by rendering a secure, reliable and robust web based self service solution to the end user. The end user can manage his passwords by himself and also update his personal details in Active Directory with ease. The program also provides security during self-service password resets through multi-factor authentication techniques.
ADSelfService Plus holds the following list of features:
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ADSelfService Plus has reduced our support tickets and calls by 100 per week, saving a ton of staff hours. The solution was very easy to deploy. We were up and running within 2 weeks. We love your product and are evaluating your other solutions as well.
Other options were requiring a modification of the Active Directory schema, I liked that ADSelfService Plus did not. The ability to ‘brand’ the tool to our school was also important.
CAMH will be able to save close to $26,000 a year on service desk calls related to Active Directory password resets and locked accounts, and will see a return on investment within the first six months of product implementation.
Almost 30 percent of the help desk calls were related to account unlock requests. We badly needed a system that would keep us out of this process. ADSelfService Plus has fulfilled all our needs. We found it to be very effective in terms of both cost and performance. Surprisingly, we have found the soon to expire notification function to be of great help for our remote users.