Zendesk is a cloud-based customer service platform designed for companies that wish to create customer relationships that are more meaningful, personal, and productive. It is the job of the administrators to ensure that the users have strong Zendesk passwords. Different passwords for Windows Active Directory and Zendesk will result in confusions in the long run. Managing users’ passwords for cloud-based application like Zendesk in addition to Windows Active Directory is bound to increase the workload on the administrators.
The optimal solution would be to synchronize your Zendesk passwords with your Windows Active Directory passwords. ManageEngine's ADSelfService Plus provides Real-time password sync for Zendesk and several other cloud and on-premises applications. By doing this, the security provided by the trusted and proven Active Directory domain password policy is extended to cover your Zendesk accounts too!
When users reset their passwords with ADSelfService Plus, the new password is automatically synchronized with the users Zendesk account. This ensures that the user can log on to Zendesk by remembering just his Windows AD password.
These way users can have a single identity across Windows AD and Zendesk. As a result, users are now free from having to remember different passwords for different accounts which translate to lower helpdesk calls for password reset!
ADSelfService Plus’s Password Synchronizer for Zendesk will help you: