When domain users forget their passwords it is usually the IT admins who are burdened with resetting of passwords. It can be a frustrating and time-consuming activity for both the admins and the end users.

Join this free webinar conducted by Derek Melber, Active Directory MVP, to learn how to use self-service password reset technique to reduce password-related help desk calls. He will also explain how to overcome the shortcomings of Microsoft's options in this space.

Agenda:

• The need for self-service password reset.
• What Microsoft provides in this space?
• Ensuring security of the self-service password reset process through modern authentication methods.
• Tracking users’ self-service actions through reports and notifications.
• Ensuring accessibility and usability for 100% success rate.