The masterclasses will be held live every fourth week of the month. The tentative schedule is provided below.

Maximize service uptime with efficient incident management workflows

Design and deliver exceptional services to your hybrid workforce

Build and implement change management workflows with adequate governance, and sidestep risks

Optimize IT budgets with a comprehensive IT asset management strategy

June 28

Explore the latest features of ServiceDesk Plus

Design and create dynamic templates with ServiceDesk Plus (On-premises)

September 29

Configure no-code and low-code automation across all major ITSM practices

Configure no-code and low-code automation across all major ITSM practices

Build life cycles and workflows on a visual builder to standardize processes

November 17

Integrate ServiceDesk Plus with Microsoft 365

Integrate ServiceDesk Plus with Microsoft 365

Explore the latest features of ServiceDesk Plus

Meet our speakers

  • Nisha Ravi

    Product Expert

    Nisha Ravi is an ITSM enthusiast who is keen on learning service management best practices and the latest tech advancements. As a ManageEngine ServiceDesk Plus product expert, Nisha works on developing articles and blogs that help IT service delivery teams address specific IT and IT service management challenges. She also presents user education sessions at the ServiceDesk Plus Masterclass series. A renowned Carnatic vocalist, Nisha is also interested in table tennis and crime-thriller movies.

  • Saket Pasumarthy

    Product Expert

    Saket Pasumarthy, a product expert at ManageEngine ServiceDesk Plus, is an ITSM enthusiast and is fascinated in understanding the latest advancements in the IT space. Saket writes articles and blogs that help IT service management teams globally handle service management challenges. Also he presents user education sessions in the ServiceDesk Plus Masterclass series. Saket spends his free time playing football and flying planes on a flight simulator.

  • Sibhi Kannan G

    Product Expert

    Sibhi has over 2 years of experience at ManageEngine and has helped IT service desk teams across the globe implement the cloud version of ServiceDesk Plus with ITSM best practices and helping organisations to understand the value they can generate using IT service desks.