The masterclasses will be held live every fourth week of the month.

Tentative dates

Crafting dynamic templates in ServiceDesk Plus Cloud

Setting up automations for critical ITSM practices in ServiceDesk Plus Cloud

Utilizing visual life cycles and workflows to standardize ITSM practices

Strengthening the ITSM ecosystem with ServiceDesk Plus Cloud integrations

"Ask Me Anything" (AMA) session with ServiceDesk Plus Cloud product experts

Design and create dynamic templates with ServiceDesk Plus (On-premises)

September 29

Configure no-code and low-code automation across all major ITSM practices

Configure no-code and low-code automation across all major ITSM practices

Build life cycles and workflows on a visual builder to standardize processes

November 17

Integrate ServiceDesk Plus with Microsoft 365

Integrate ServiceDesk Plus with Microsoft 365

Explore the latest features of ServiceDesk Plus

You can access the videos of Season 1 here:

  • S1E1: Maximize service uptime with efficient incident management workflows

  • S1E2: Design and deliver exceptional services to your hybrid workforce

  • S1E3: Build and implement change management workflows with adequate governance, and sidestep risks

  • S1E4: Optimize IT budgets with a comprehensive IT asset management strategy

  • S1E5: Explore the latest features in ServiceDesk Plus Cloud

Meet our speakers

  • Jendra John Xavier

    Product Expert

  • Sriram K S

    Global Head, Customer Success

  • Srinath Venkatachalam

    Global Head, Product Support