Extend ITSM best practices and spin up new service desks for facilities management, DevOps, event management, customer support, bug tracking, and more. Enhance these instances through integrations with relevant tools from ManageEngine and Zoho, and offer a unified access portal to end users for a seamless experience.Explore ESM →
Leverage the graphical workflow builder to create IT service and business process automations with end-to-end customization. Construct workflows for business processes such as user onboarding, travel requests, and multi-department NOCs.Explore visual workflows →
Off-load low-level tickets to our conversational virtual support agent, Zia. She can analyze the context and provide recommendations, answer FAQs, update records, and interact with third-party apps to speed up the service response process.Explore Zia →
Enjoy unrestricted customization and automation with the built-in, low-code IDE to execute a variety of custom actions throughout the entire life cycle of service delivery.Explore the platform →
Establish ServiceDesk Plus as the hub for the functional areas of IT, and handle high maturity operations such as experience management, performance analysis, event management, and delivery automation from your service desk.Explore integrations →
ServiceDesk Plus has flexible editions spanning all ITSM maturity levels.
ServiceDesk Plus is certified compatible with ITIL®4 framework*
ServiceDesk Plus offers on-premises, public cloud, and SaaS deployment options.
*Note: ServiceDesk Plus is PinkVERIFY certified as ITIL®4 compatible for four practices including Incident Management, Problem Management, Change Enablement and Service Request Management. It is also a SERVIEW CERTIFIEDTOOL for 8 ITSM practices
"Good value for the money, an enterprise toolset, and it does what you need it to do without overburdening your back-office staff."
ServiceDesk Plus serves as the function-to-function replacement of ServiceNow for a global cosmetics manufacturerFind out how →
ServiceDesk Plus positioned in the 2020 Magic Quadrant for ITSM tools
ServiceDesk Plus Cloud offers flexible data storage plans where you can get a dedicated database or server cluster for your service desk.