How to reset administrator password in ServiceDesk Plus

1. Having problems logging in to your ServiceDesk Plus application? Forgot your username or password? Here's what you should do.
2. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. Click changeDBServer.bat.
3. Information on the configured database will be displayed.
4. If the database is PGSQL, connect to it.
5. If the database is MSSQL, go to the SQL Management Studio. Click the Windows icon and select Command Prompt (Run as administrator).
6. Go to [your drive]:ManageEngine\ServiceDesk\pgsql\bin and run psql.exe -U postgres -p 65432 -d servicedesk -h 127.0.0.1.
7. Copy and paste the first query from the link below and press Enter.
8. From the result, select the user and use their login_id in the second query to reset the password.
9. After resetting the password, you will be able to log in with password as 'admin.'
10. Ensure that you have selected 'Local Authentication' in the "Log on to" drop-down list.
11. After resetting the password, you will be able to log in with password as 'admin', provided you select 'Local Authentication' in the "Log on to" drop-down list.