ServiceDesk PlusArrowSupportArrow On-premisesArrowIT Help desk training

The masterclass sessions are organized for the fourth week of every month. See tentative dates below.

August 25

Design and create dynamic templates with ServiceDesk Plus

September 29

Configure no-code and low-code automation across all major ITSM practices

October 27

Build life cycles and workflows on a visual builder to standardize processes

November 24

Integrate ServiceDesk Plus with Microsoft 365

December 29

Explore the latest features of ServiceDesk Plus

You can access the videos of Season 1 here:

  • ServiceDesk Plus On-premises: Introducing new features

  • Building a resilient IT asset management process for hybrid workplaces with ServiceDesk Plus

  • Perfecting the change enablement process in a hybrid workplace with ServiceDesk Plus

  • Delivering exceptional IT service experiences in a hybrid work environment with ServiceDesk Plus

  • 6 ways to implement efficient incident management for hybrid work with ServiceDesk Plus

Meet our speakers

  • Steffi Benjamin

    Product consultant

  • Hannah.J

    User Educator