Remote Desktop Access

Remote desktop access is an umbrella term used to describe the ability to access a specific computer from a remote location without necessarily being there. It is an easy and efficient way for IT administrators to remotely connect to any organization's computer over the internet to troubleshoot issues, configure software, etc.. Usually a remote access computer software is used to achieve this purpose.

How does remote desktop access offer organizations agility?

In times where work-from-home has become the new normal, ensuring employee productivity to maintain business continuity can be challenging. A proper business continuity plan (BCP) must be in place to provide support to employees during any major disruption. Here are a few reasons why remote desktop access is an essential aspect of BCPs and how it can be helpful to organizations.

  1. Effective business resilience

    Irrespective of what the disruption is and how it's caused, business owners and clients expect quick restoration of business services. Remote desktop access simply expedites the process by allowing employees to respond quickly to organizational requests. From accomplishing simple day-to-day functions to resolving complex issues, remote desktop access can be a game changer for IT teams in adverse times.

  2. Continued workforce support

    One of the major challenges while devising a BCP is figuring out how to support the remote workforce during a disruption. A modern remote desktop solution can offer the ease and flexibility of conventional troubleshooting while still adhering to work-from-home policies. This includes updating software, troubleshooting issues, and much more.

But does that mean everything is rainbows and butterflies with remote desktop access? No. Remote desktop connection, just like any other piece of technology, is prone to cyberthreats. That's why remote access software should offer reliable security when accessing desktops remotely.

Meeting remote workforce challenges with Remote Access Plus

Remote Access Plus is an enterprise remote access solution that helps system administrators and IT help desk technicians in troubleshooting remote computers from a central location. Here are some of the key features Remote Access Plus offers to address remote access challenges.

  1. Security

    Remote Access Plus features enterprise-class security standards that make it the ideal solution for remote work. It helps with HIPAA compliance, PCI DSS compliance, and uses the industry-standard 256-bit AES encryption using TLS 1.2 protocol. It also offers features like end user confirmation on remote access, blacking out the end user's screen to prevent data leaks, and role-based access control.

  2. Accessibility

    Making a rapid shift to a completely remote workforce can leave organizations off guard if they're not equipped with software that support the transition. Remote Access Plus provides high-level flexibility to organizations in adverse times, as it's available both on-premises and on demand. This means that organizations can scale services to fit their needs, and access them from anywhere with an internet connection.

  3. Speed and productivity

    Simple to use and easy to set up, Remote Access Plus provides support to all major operating systems, from widely used Windows to not-so-popular Linux flavours. In addition to cross-platform support, Remote Access Plus provides a slew of features to ensure productivity isn't affected even during a major disruption. This includes advanced remote control tools, integrated voice/video/chat support, collaborative troubleshooting, and more.

  4. Affordability

    Remote Access Plus provides businesses an affordable remote desktop access solution that can be billed monthly or annually. Starting at just USD 5 per computer per year, Remote Access Plus won't break the bank. There is also a free edition to support small businesses with remote access needs that covers 10 computers with a single technician. For large businesses, volume discounts are available as well. Get started with 30 day free trial now.

Cross-Platform Support

One of the best ways to futureproof and enable seamless troubleshooting mechanism is to have the ability to remotely connect and fix an issue of an evolving hybrid work environment. This means it is better to have a system or mechanism in place to ensure there's no issue in connectivity or compatibility when remotely accessing a device that is running on a different operating system. For example, using Remote Access Plus, you can take remote control of a mac machine or even devices that are running on different Linux operating systems, such as, Ubuntu, Debian, Red Hat, Fedora, etc..

Frequently Asked Questions - Remote Desktop Access

What is Remote Desktop Access?

In simple terms, Remote Desktop Access enables one user to remote access and control another user's computer to perform a task. Although this can be done using in-built remote desktop access feature in some operating systems, IT technicians usually use a dedicated third-party software to provide better IT support to their end users.

How does Remote Desktop Access work?

Say you're a technician and you're going to access a target end-user's computer remotely (Assuming all the client and server applications have been installed properly). Then, your computer establishes a remote connection to the end-user. The end-user accepts the remote control request. After that, inputs from your machine (the server machine) is transferred to the client machine and an intended task is performed.

The remote connection establishment can be done in a bunch of different ways. Some software use the Remote Desktop Protocol (RDP) and others use VPN. VPN is usually more secure as tunneling mechanism and strong encryptions are used.

Why do you need a Remote Access Computer Software?

Since IT technicians have to provide remote support to end-users, especially considering the inreasing adoption of work-from-culture, there's a heavy need to remotely access and control a target computer securely.

What are the benefits of Remote Access Computer software?

  • Eliminating the need for physical presence to troubleshoot and solve an issue
  • Faster turnaround time
  • Better remote collaboration
  • Saving precious time and energy of employees
  • Monitoring mission critical tasks and machines remotely in a proactive way