Reset Admin Password

How do I reset the password of the admin account?

If you forget the password of the default AD360 admin account, please reach out directly to our support team at to reset the password. Alternately, you can also initiate a live chat session by clicking this link.

How do I unlock the admin account?

The default admin account may get locked in case of too many unsuccessful login attempts within a short amount of time. By design, the account will be automatically unlocked after a few minutes.

If you wish to immediately unlock the account, navigate to <Installation_Dir>\bin\adsf, and run the unblockAccount.bat file.