Reset second factor of authentication for the default admin

If you have lost your authentication device or cannot retrieve the verification code required to complete authentication, you can reset the secondary factor of authentication.

Note: Authentication factor reset can be done only for the default administrator account.

To reset the authentication factor:

  • Navigate to the <Installation_Dir>\bin\adsf folder. By default, the path is C:\ManageEngine\AD360\bin\adsf.
  • Find and run the resetAdminTFAEnrollment.bat file.
  • You can now reenroll for the secondary authentication factor by logging in to AD360.