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Troubleshooting Tips Password Manager » Features » Troubleshooting Tips

When I try to connect PMP web interface in FireFox browser, I get the message "Bad Request".

Cause & Solution: In FireFox, if you have tried to connect web interface using http://<host>:7272, this issue will arise. Since the PMP server and the Web Interface communicate through https, make sure that you connect to https://<host>:7272 (secure http).


When I try to connect PMP web interface in Internet explorer, I see an empty page.

Cause & Solution: In Internet explorer, if you have tried to connect web interface using http://<host>:7272, this issue will arise. Since the PMP server and the Web Interface communicate through https, make sure that you connect to https://<host>:7272 (secure http).


I am unable to access PMP Server through the Web Interface. Why?

Cause 1 & Solution: Incomplete server start-up

Ensure that the server has successfully started. This can be verified by the presence of the message "Server started in :: [xyz ms]" in the console. Connect to the web client after seeing this message.

Cause 2 & Solution: Wrong URL

PMP server and the web interface communicate through https. So ensure the URL contains HTTPS.
https://<hostname>:port/
For e.g. https://localhost:7272

Cause 3 & Solution: Do you see any "FAILED" message in the Server Console?

Check the log files available under <PMP_Home>/logs directory. If you find any exceptions, please send the log files to passwordmanagerpro-support@manageengine.com.


My Web Interface looks crippled

Cause 1 & Solution: Incompatible Browser

Refer to the PMP System Requirements, and check whether your browser version is supported.

Cause 2 & Solution: JavaScript not enabled

JavaScript has to be enabled in your browser for you to work with the Web Interface.


While connecting PMP web interface in FireFox, I see the following message: "Browser Settings Prevent clipboard operations". why?

Cause & Solution:

PMP leverages clipboard utility of browsers to copy passwords when you intend to copy and paste passwords. While Internet Explorer allows JavaScript to access the clipboard by default, Firefox does not. If you use Firefox, by default, browser settings would not allow clipboard operations. You need to enable JavaScript access to get clipboard operations.

To turn on access,

  • open a browser and enter the URL about:config and hit Enter.
  • you will see a big list of settings
  • in the filter, type "signed to look for the setting "signed.applets.codebase_principal_support"
  • double click the entry to change it from its default setting of "False" to "True"

Note: Setting this preference to "true" is often used to allow IRC websites to gain access to the OS's clipboard. A security risk is associated with this. So, exercise care while enabling this.

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