ManageEngine® Password Manager Pro - Upgrade Pack Download
The latest PMP version is 6.4 (Build 6404). If you are using an earlier version, you need to apply upgradepack. How do I find my build number?
Download Upgrade Pack | Upgradepack Instructions
Instructions to apply the Upgrade Pack
- In Windows, right-click the PMP tray icon and then click "Exit"
- Shutdown the PasswordManager Pro Server service, if running. Check if mysql process is running. If so, terminate that process
- IMPORTANT: Take a copy of the entire Password Manager Pro installation folder before applying the upgrade pack and keep it in some other location. If something goes wrong with the PMP upgrade, you can rely on the copy. All your settings will remain intact
- The upgrade Pack is to be applied through a tool named UpdateManager bundled with PasswordManager Pro. Navigate to <PMP_Installation_Folder>/bin directory and execute UpdateManager.bat or UpdateManager.sh to start the Update Manager.
- If you are applying multiple upgrade packs one-by-one, exit the Update Manager tool after applying one upgrade pack and make sure that the mysqld-nt.exe process is not running. Then proceed with running the Update Manager tool to apply the next upgrade pack and so on
- Click Browse and select .ppm file that you downloaded. Click Install to install the upgrade pack. Wait until the upgrade pack is fully installed. [Normally, it takes a few minutes for PPM installation]
- Click Close and then click Exit to exit the Update Manager tool
- After applying the upgrade pack, check if mysql process process is running. If it is running, terminate that process
- Start the PasswordManager Pro server / service
- Once you upgrade to the latest version, the High Availability set up has to be reconfigured again. The old HA set up will not work. In addition, the existing secondary server has to be uninstalled and a new secondary server has to be installed. You may download a fresh, full build and install it as SECONDARY.
If you need any assistance or clarifications, please contact passwordmanagerpro-support@manageengine.com.
How do I find out my Build number?
Log in to the PasswordManager Pro web interface, and click the About link in the top pane. You will find the build number mentioned below the version number. This is the build number of the currently installed PasswordManager Pro.
Troubleshooting tips for build 6300
When I try to apply the 6300 upgradepack, I get the following error:
Exception in thread "Thread-2" java.lang.UnsupportedClassVersionError: Bad version number in .class file
This error comes when the JRE version bundled with Password Manager Pro is incompatible. To overcome this, follow the procedure detailed below:
- Terminate the UpdateManager process (press Ctrl+C on the command prompt to terminate the process)
- Go to <PMP-Installation-Folder>/jre/lib/security directory and take a copy of the 'cacerts' file and store it directly under <PMP-Installation-Folder>
- Download the JRE for Windows or Linux as applicable
- Place the JRE zip under <PMP-Installation-Folder> and unzip it. It will overwrite and replace the current JRE version (present in the <PMP-Installation-Folder>/jre folder)
- Now, take the 'cacerts' which you placed under <PMP-Installation-Folder> (as done in Step 2 above) and put it under <PMP-Installation-Folder>/jre/lib/security directory. It will overwrite the existing 'cacerts'.
- Carry out the upgrade process. If you still face issues, contact PMP Support.
Build 6300: Additional steps to leverage smart card authentication
If you wish to leverage smart card authentication (such as US DoD Common Access Card (CAC)) in PMP, you need to carry out the following step after upgrading to build 6300.
- If you have integrated Active Directory/LDAP with PMP, import users from Active Directory or LDAP once again. (This will not affect the current user roles or settings. It will only update the user database)
- This step is required to keep the user database up-to-date before enabling smart card authentication
For 5000 build alone, after applying the upgrade pack, carry out the following steps:
- Stop PMP server if it is running
- Go to <PMP Home>/conf directory and open server.xml file
- Search for the line " <!-- Define a SSL Coyote HTTP/1.1 Connector on port 8443 --> " in server.xml
- Add the following full tag afresh below the line as searched above.
<Connector URIEncoding="UTF-8" useBodyEncodingForURI="true" acceptCount="100" clientAuth="true" connectionTimeout="-1" debug="0" disableUploadTimeout="true" enableLookups="false" keystoreFile="conf/server.keystore" keystorePass="passtrix" truststoreFile="conf/client.keystore" maxSpareThreads="75" maxThreads="150" minSpareThreads="25" port="7070" scheme="https" secure="true" sslProtocol="TLS"/>
Customer Speaks
"Password Manager Pro is an excellent choice for password management.
The application is reliable, dependable, and the support is fantastic. I am confident in the security the application provides at a fraction of the cost of alternatives."
Don Garvey, Director of Operations BlueVault, USA.
