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ManageEngine® Password Manager Pro Upgrade Pack Download

The latest PMP version is 9.0 (9003). If you are using an earlier version, you need to apply upgradepack. How do I find my build number?

Download Upgrade Pack | Upgradepack Instructions

From 9000/9001/9002 to 9003 Upgrade pack 9000/9001/9002 to 9003
(MD5SUM:73c363c6d9af561b233370046a6195c2)
From 8700/8701/8702/8703/8704 to 9000 Upgrade pack 8700/8701/8702/8703/8704 to 9000
From 8600/8601/8602/8603/8604 to 8700 Upgrade pack 8600/8601/8602/8603/8604 to 8700
From 8500/8501/8502/8503/8504/8505 to 8600 Upgrade pack 8500/8501/8502/8503/8504/8505 to 8600
MD5SUM : a03fc341ca346b1a578a7076230dae65

Note: Upgrading to 8600 will take a little longer than usual, since the upgradepack includes PostgreSQL migration from v9.2.4 to v9.5.3

From 8400/8401/8402/8403/8404 to 8500 Upgrade pack 8400/8401/8402/8403/8404 to 8500
From 8300/8301/8302/8303 to 8400 Upgrade pack 8300/8301/8302/8303 to 8400
From 8200 to 8300 Upgrade pack 8200 to 8300
From 8100/8101/8102 to 8200 Upgrade pack 8100/8101/8102 to 8200
From 8000/8001 to 8100 Upgrade pack 8000/8001 to 8100
From 7600 to 8000 Upgrade pack 7600 to 8000
From 7500/7501 to 7600 Upgrade pack 7500/7501 to 7600
From 7100/7101/7102/7103/7104/7105 to 7500 Upgrade pack 7100/7101/7102/7103/7104/7105 to 7500
From 7000/7001/7002/7003 to 7100 Upgrade pack 7000/7001/7002/7003 to 7100
If you are upgrading from 7000, follow these prerequisite steps before applying the upgrade pack.
From 7000 and all earlier versions Contact Support

How Do I Find My Build Number?

Log in to Password Manager Pro. Next, click the user profile icon present on the top right corner of the web interface, and select 'About' from the dropdown menu. In the new window that opens up, you will find the build number mentioned below the version number. This is the build number of your currently installed Password Manager Pro.

Instructions to apply the Upgrade Pack

Windows (MySQL / PostgrerSQL)

  • Stop Password Manager Pro service and exit the tray icon.
    Note: In case you store the database_params.conf file at a different location, you will have to copy the file back to the original location (i.e. /conf/ ) before performing the upgrade.
  • Shut down Password Manager Pro service - both primary and secondary, if running. Also, make sure that postgres / mysql process is not running in task manager.
  • Take a backup of the entire Password Manager Pro installation folder and store it in some other location. In case something goes wrong with the upgrade, you can revert back to this copy, with your settings intact. If you are currently using versions 8300 and above, follow these prerequisite steps before applying the upgrade packs.
  • Now, right click on command prompt and run as administrator.
  • Navigate to <PMP_Installation_Folder>/bin directory from CMD and execute UpdateManager.bat
  • Click Browse and select the .ppm file that you downloaded. Then, Install.
  • In case of multiple upgrade packs, exit Update Manager after applying each upgrade pack and ensure the database process is not running. Then, reopen Update Manager to apply the next upgrade pack.
  • After applying the upgrade packs, start the Password Manager Pro service.
  • In case you have to reconfigure HA and set up a fresh secondary instance of Password Manager Pro,
    follow the steps given in the help guide: MySQL | PostgreSQL

If you need any assistance or clarifications, please contact passwordmanagerpro-support@manageengine.com.


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Prerequisite steps before applying the upgrade pack (Applicable only when upgrading from builds 8300 and later)

From builds 8300 and later versions, Password Manager Pro enforces a security best practice. So, before before proceeding with your upgrade, ensure you have performed the following steps:

  • As a security precaution, Password Manager Pro will not allow using the username itself as the password anymore. System default admin and guest users who are using the username itself as the password will have to reset the passwords of their default accounts before proceeding with the upgrade pack installation process.
  • To reset their local authentication passwords, system default admin and guest users should use the "Change Login Password" wizard.

Role-specific steps to change the local authentication password:

Administrator, Password Administrator, and other administrator-type users Navigate to Admin>>Settings>>'Change PMP Login Password' and set a new passwords.
Password Auditor and Password User Click the user profile icon on the top right corner of the PMP web-interface. Select 'Change Password' from the dropdown menu and set a new password.
  • The new password should be compliant with the password policy assigned by your administrator. You can take the help of the password generator to generate a new password or type one yourself as per the policy.
  • Make sure to remember your new password as it will NOT be emailed. If you have forgotten your password, use the 'Forgot password' link available on the login page of PMP to reset your password.
  • Once you have reset, you can proceed to applying the upgrade pack.

Windows (MS SQL)

  • Stop Password Manager Pro service and exit the tray icon.
  • Shut down Password Manager Pro service - both primary and secondary, if running.
  • Take a backup of the entire Password Manager Pro installation folder and store it in some other location. In case something goes wrong with the upgrade, you can revert back to this copy, with your settings intact. Additionally, take a backup of the Password Manager Pro database. If you are currently using versions 8300 and above, follow these prerequisite steps before applying the upgrade packs.
  • Additionally, if you have configured High Availability, Password Manager Pro requires that the 'subscriptions' and 'publications' related to its replication data be deleted AND 'publishing and distribution' be disabled. To do so, log in to MS SQL Server management studio and delete the following files/folders as explained in the screenshots below: (If High Availability is not configured, skip these steps)

1. Deleting Subscription
First, navigate to Replication >> Local Publications >> <Name of PMP database:PMP-HA>. You will see a file with <PMP server name>. <Name of PMP database>. Right click the file and press 'Delete' in the menu.

2. Deleting Publication
Then, navigate to Replication >> Local Publications >> <Name of PMP database:PMP-HA>. Right click the folder <Name of PMP database:PMP-HA> and press 'Delete' in the menu.

3. Disabling Publishing   Distribution
Then, right click the 'Replication' folder and click the option "Disable Publishing and Distribution".

Once you have completed the above steps related to MS SQL server, you can proceed to applying the upgradepack.

Applying Upgradepack

  • Navigate to <PMP_Installation_Folder>/bin directory from CMD and execute UpdateManager.bat
    • During MS SQL server configuration for Password Manager Pro database, if you have opted for 'Windows Authentication,' you have to start the command prompt using the service account with which the Password Manager Pro service has been configured to connect to the SQL server (i.e. instead of running as administrator, run as the service account).
    • To identify whether a service account is used or an SQL account is used, navigate to <PMP_Installation_Folder>/conf directory and open database_params.conf file. If you do not find a username and password in the file, then Password Manager Pro is using Windows Authentication and therefore you need to run the command prompt with service account privilege.
  • Click Browse and select the .ppm file that you downloaded. Then, Install.
  • In case of multiple upgrade packs, exit Update Manager after applying each upgrade pack and ensure the database process is not running. Then, reopen Update Manager to apply the next upgrade pack.
  • After applying the upgrade packs, start the Password Manager Pro service.
  • In case you have to reconfigure HA and set up a fresh secondary instance of Password Manager Pro,
    follow the steps given here.

If you need any assistance or clarifications, please contact passwordmanagerpro-support@manageengine.com.


Prerequisite steps to upgrade to JRE 7 (Applicable only when upgrading from build 7000 to a later version)

Latest versions of Password Manager Pro (PMP) starting from 7000 run with JRE v7u51. So, if you are upgrading PMP from build 7000 to a later version, you need to first download JRE and follow the instructions below.

If you have installed PMP in Windows

  1. Ensure that PMP server is not running. Shut down Password Manager Pro service - both primary and secondary, if running. Also, make sure that postgres / mysql process is not running in task manager.
  2. Navigate to <PMP Installation directory>. You will see a folder named jre. Rename it as jre6.
  3. Download the jre_windows_7u51.zip, copy the zip and paste it directly under <PMP Installation directory>.
  4. Unzip the jre_windows_7u51.zip. This will create a folder named jre under <PMP installation directory>.
  5. Now, navigate to the old jre6 (the one you renamed in step 2) available under <PMP-Installation-Directory>/jre6/lib/security/ folder. You will find a file named cacerts. Copy that file.
  6. Now, navigate to the new jre available under <PMP-Installation-Directory>/jre/lib/security/ and paste the cacerts you copied in the previous step.
  7. Now, run UpdateManager.bat and proceed with the upgrade.

If you have installed PMP in Linux

  1. Ensure that PMP server is not running. Shut down Password Manager Pro service - both primary and secondary, if running. Also, make sure that postgres / mysql process is not running in task manager.
  2. Navigate to <PMP Installation directory>. You will see a folder named jre. Rename it as jre6.
  3. Download the jre_linux_7u51.zip, copy the zip and paste it directly under <PMP Installation directory>.
  4. Unzip the jre_linux_7u51.zip. This will create a folder named jre under <PMP installation directory>.
  5. Now, navigate to the old jre6 (the one you renamed in step 2) available under <PMP-Installation-Directory>/jre6/lib/security/ folder. You will find a file named cacerts. Copy that file.
  6. Now, navigate to the new jre available under <PMP-Installation-Directory>/jre/lib/security/ and paste the cacerts you copied in the previous step.
Now, run UpdateManager.sh and proceed with the upgrade.

Linux(Headless)

  • Stop Password Manager Pro service using the command /etc/init.d/pmp-service stop.
    Note: In case you store the database_params.conf file at a different location, you will have to copy the file back to the original location (i.e. <PMP Installation Folder>/conf/ ) before performing the upgrade.
  • Shut down Password Manager Pro service - both primary and secondary, if running. Also, make sure that postgres / mysql process is not running in task manager.
  • Take a backup of the entire Password Manager Pro installation folder and store it in some other location. In case something goes wrong with the upgrade, you can revert back to this copy, with your settings intact. If you are currently using versions 8300 and above, follow these prerequisite steps before applying the upgrade packs.
  • Navigate to <PMP_Installation_Folder>/bin directory using terminal.
  • Execute the command sh UpdateManager.sh -c (This will run the Update Manager in CLI mode)
  • Now, press i to install. Supply full path of the upgrade pack and wait for the upgrade to complete until the message "Service Pack applied successfully" is displayed.
  • In case of multiple upgrade packs, exit Update Manager after applying each upgrade pack and ensure the database process is not running. Then, reopen Update Manager to apply the next upgrade pack.
  • After applying the upgrade packs, start the Password Manager Pro service, using /etc/init.d/pmp-service start
  • In case you have to reconfigure HA and set up a fresh secondary instance of Password Manager Pro,
    follow the steps given in the help guide: MySQL | PostgreSQL

If you need any assistance or clarifications, please contact passwordmanagerpro-support@manageengine.com.

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