Benefits of ADSelfService Plus
ADSelfService Plus benefits the domain user and also the administrator with a series of advantages as mentioned below.
Reduced Cost of HelpDesk Tickets
Eliminate the leading source of help desk calls and associated expenses by using ADSelfService Plus to automate password resets and account unlocks.
Improved Employee Productivity
- ADSelfService Plus improves employee productivity by considerably reducing the amount of time for an employee to raise a ticket, viewed by the helpdesk and finally attended by helpdesk.
- Reduce a 3 Stage process to a single step solution from the self service portal.
Superior Return on Investment
- Reduced help desk workload and in-turn reduced costs for work force.
- Reduced time to unlock an account cuts down system down time increases user productivity and greater return on Investment.
Accountability of Actions performed can be maintained
Every action performed through ADSelfService Plus is stored in an audit log database. Critical alerts and confirmations are scheduled and e-mailed directly to designated administrators and employees.
Easiness in Deployment
Installation of ADSelfService Plus is simple and involves clicking the download link and following the wizard.
Reduce dispelled sensitive information :
ADSelfService Plus precludes the need for an employee to share sensitive password information with support staff. This protects the domain user from possible misuse of his domain by helpdesk.
Employ your Resources for better tasks
ADSelfService Plus helps to reduce routine password tickets and makes it possible to employ the relieved technical staff for better productive purposes and add value to your organization.
- Avoiding repetitive tasks and deployment in more challenging tasks.
- This increases enthusiasm and a sense of positiveness and growth to the technical resource.
- A challenging environment argues better employee retention.
Customize with your own logo
Change ADSelfService Plus logo with your own logo and campaign a self service portal as a part of your internal SharePoint portal.
All time Access from a web portal
A web browser based access ensures an employee can reset a forgotten password and unlock his or her account without requiring any outside assistance and at any tme.
Reduced employee Frustration
Eliminate the typical delays, frustration, lost productivity, and overhead typically experienced while waiting on hold for a help desk member to handle your password reset request.
ADSelfService Plus not only removes the burden from the help desk, but lets employees get back to work with a minimal of disruption or delay.
Real Time Update of User Information
ADSelfService Plus web based solution helps to get real time update on user information like address details, phone number change, marital status etc., in the Active Directory.This information updated through the self service portal will help in taking business decisions to select most suitable employees for a task.
Other Benefits Include
- Improved security during reset of passwords and unlock accounts.
- Confine the sharing of Administrator privileges with help desks for resetting passwords or updation of user information.
- Prevent password resets due to human error accidental or intended by support staff.
- Employee identity verified for all password resets by validating them and ensuring security.
- Assist a reset only for a fault free answer for set questionnaire.
- Facilitate more secure password policies by complying with the standards.
List of Features in ADSelfService Plus
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