• Active Directory
  • Application
  • Desktop & Mobile
  • Help Desk
  • Network
  • IT Security
  • MSP
  • On-Demand
 
 
Device Management, made easy
Manage control and secure your workstations, mobile
devices and tablets
 
 
Help Desk for Everyone
IT Help Desk Software and Customer Support Software
 
 
Protect Your IT. Save Your Business
Build a secure fortress with our security management solutions
 
 
MSP
Manage services faster, with multi-tenanted, ITIL-ready, and unified RMM solutions
 
 
On-Demand Solutions
IT Help Desk, Active Directory, and Operations Management from the Cloud
 

Business Benefits

The business benefits of ADSelfService Plus appeals to every IT Manager / organization and encourages immediate deployment. It adds immense value to a business proposition by reducing costs, improving employee productivity, ensuring superior return on investment, and most importantly as a web based secure and easy interface to the domain user.

Benefits of ADSelfService Plus

ADSelfService Plus benefits the domain user and also the administrator with a series of advantages as mentioned below.

Reduced Cost of HelpDesk Tickets

Eliminate the leading source of help desk calls and associated expenses by using ADSelfService Plus to automate password resets and account unlocks.

Improved Employee Productivity

  • ADSelfService Plus improves employee productivity by considerably reducing the amount of time for an employee to raise a ticket, viewed by the helpdesk and finally attended by helpdesk.
  • Reduce a 3 Stage process to a single step solution from the self service portal.

Superior Return on Investment

  • Reduced help desk workload and in-turn reduced costs for work force.
  • Reduced time to unlock an account cuts down system down time increases user productivity and greater return on Investment.

Accountability of Actions performed can be maintained

Every action performed through ADSelfService Plus is stored in an audit log database.  Critical alerts and confirmations are scheduled and e-mailed directly to designated administrators and employees.

Easiness in Deployment

Installation of ADSelfService Plus is simple and involves clicking the download link and following the wizard.

Reduce dispelled sensitive information:

ADSelfService Plus precludes the need for an employee to share sensitive password information with support staff. This protects the domain user from possible misuse of his domain by helpdesk.

Employ your Resources for better tasks

ADSelfService Plus helps to reduce routine password tickets and makes it possible to employ the relieved technical staff for better productive purposes and add value to your organization.

  • Avoiding repetitive tasks and deployment in more challenging tasks.
  • This increases enthusiasm and a sense of positiveness and growth to the technical resource.
  • A challenging environment argues better employee retention.

Customize with your own logo

Change ADSelfService Plus logo with your own logo and campaign a self service portal as a part of your internal SharePoint portal.

All time Access from a web portal

A web browser based access ensures an employee can  reset a forgotten password and unlock his or her account without requiring any outside assistance and at any tme.

Reduced Employee Frustration

Eliminate the typical delays, frustration, lost productivity, and overhead typically experienced while waiting on hold for a help desk member to handle your password reset request.

ADSelfService Plus not only removes the burden from the help desk, but lets employees get back to work with a minimal of disruption or delay.

Real Time Update of User Information

ADSelfService Plus web based solution helps to get real time update on user information like address details, phone number change, marital status etc., in the Active Directory.This information updated through the self service portal will help in taking business decisions to select most suitable employees for a task.

Other Benefits Include

  • Improved security during reset of passwords and unlock accounts.
  • Confine the sharing of Administrator privileges with help desks for resetting passwords or updation of user information.
  • Prevent password resets due to human error accidental or intended by support staff.
  • Employee identity verified for all password resets by validating them and ensuring security.
  • Assist a reset only for a fault free answer for set questionnaire.
  • Facilitate more secure password policies by complying with the standards.
Other features

Self Reset Password

Free Active Directory users from attending lengthy help desk calls by letting them self-service the password reset task. Password reset just a click away with ADSelfService Plus!

Self Unlock Account

Free Active Directory users from lengthy help desk calls with ADSelfService Plus's self-account unlock option. Unlocking an account with ADSelfService Plus is child's play!

Self Directory Update

Portal that lets Active Directory users update their latest information without the help desk assistance. Self-update feature also ensures that Active Directory database is up-to-date with the user profile changes.

Password/Account Expiry Notification

Intimate Active Directory users of their impending password/account expiry by mailing them these password/account expiry notifications.

Corporate Directory Search

A quick search facility that enables Active Directory users to scout for information about peers by using search keys like phone no., e-mail id, first/ last name of the personality being searched.