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Identity Management

ADSelfService Plus identity management

Challenges faced in identity management today

Identity management is gaining importance by the day as enterprises aim to improve identity security and privilege access management, and streamline their identity management processes. Of all password-related identity management challenges, help desk ticket volumes are center stage, because they consistently burn a hole in an organization's financial budget.

Another crucial challenge faced by enterprises is identity-based attacks. Improvements in technology have led to the development of sophisticated credential-based cyberattacks. Enterprises are always on the look out for even the slightest compromise on the security of organizational user accounts, as this can cause huge damage. Organizations today are looking for good, affordable solutions to keep user identities secure with effective identity management.

From the end users' perspective, managing multiple identities across enterprise applications becomes a major challenge. Staying on top of multiple usernames and passwords, and updating enterprise passwords regularly can be quite a hassle. Providing provisions to maintain one identity across many enterprise applications can spare users from password fatigue caused by managing multiple accounts.

ADSelfService Plus helps organizations resolve all of the above critical identity management challenges by providing the right balance of self-service identity management, endpoint security, and reporting features.

ADSelfService Plus addresses these Active Directory identity management challenges by providing:

  • Self-service password reset and account unlock capabilities for users who forgot their Active Directory passwords or got locked out of their domain accounts.
  • MFA to secure self-service password resets, account unlock actions, and endpoint (Windows, macOS, Linux, and VPN) logins.
  • Single sign-on and password synchronization to help users access multiple enterprise applications with one identity.
  • Self-service advantages for users to update their Active Directory attributes.
  • A reporting mechanism to track all individual user activities performed using the solution.

Self-service password management

ADSelfService Plus’ self-service password reset and account unlock features provide an easy-to-use interface for users to securely reset their passwords or unlock their accounts after identity verification through MFA. With this, the solution empowers end users to manage their Active Directory passwords and accounts themselves, reducing help desk tickets drastically and improving user productivity.

Password management and security

ADSelfService Plus secures self-service password reset and account unlock activities using MFA, technology that implements multiple authentication levels to fortify identity verification. MFA can also be implemented during remote and on-premises machine and VPN logins. ADSelfService Plus supports up to 18 authentication methods including Google Authenticator, Yubico Authenticator, and biometrics.

One identity across multiple applications

ADSelfService Plus supports single-sign on (SSO) for multiple SAML-supported enterprise applications like Google Workspace, Microsoft 365, and Salesforce. It allows users to access these applications by just logging in once using their Active Directory credentials.

The product’s password synchronization feature allows users to maintain the same password across multiple enterprise accounts, making enterprise identity management simple.

Active Directory attribute self-updatep

ADSelfService Plus allows domain users to self-update their own personal information in Active Directory using the web-based self-service portal. This helps keep records up to date in real time. Up-to-date information on users allows management to make appropriate decisions based on the latest profile available to them.

Audit trail on all user activities

With its reporting mechanism, ADSelfService Plus helps administrators generate audit reports on all self-service user activities. Activities like self-service password resets and account unlocks, users' identity verification attempts, and self-update of user information in Active Directory are recorded and can be generated in the form of reports as needed. Information on what activity has occurred, when, and from what machine helps administrators keep an eye on users' identity management actions and alleviate the effects of identity mishandling.


  • Customizable configuration: Self-service password reset, self-service account unlock, MFA, single sign-on, and password synchronization can be enabled for users belonging to particular Active Directory groups and OUs.
  • Straightforward user experience: The ADSelfService Plus user portal is a one-stop solution for users to perform self-service actions, update their Active Directory profile, and access enterprise applications through single sign-on.
  • Risk-based automated access control: The product's Conditional Access feature can analyze a user's IP address, time of access, device, and geolocation to enforce automated access control decisions.
  • Improved ROI: Witness drastic reductions in password-related tickets and help desk costs after deploying ADSelfService Plus.

Simplify password management with ADSelfService Plus.

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Some other benefits of ADSelfService Plus - Self Service Reset Password Management


Password self-service

Free Active Directory users from attending lengthy help desk calls by allowing them to self-service their password resets/ account unlock tasks. Hassle-free password change for Active Directory users with ADSelfService Plus ‘Change Password’ console. 

One identity with Single sign-on

Get seamless one-click access to 100+ cloud applications. With enterprise single sign-on, users can access all their cloud applications with their Active Directory credentials. Thanks to ADSelfService Plus! 

Password/Account Expiry Notification

Intimate Active Directory users of their impending password/account expiry by mailing them these password/account expiry notifications.

Password Synchronizer

Synchronize Windows Active Directory user password/account changes across multiple systems, automatically, including Office 365, G Suite, IBM iSeries and more. 

Password Policy Enforcer

Ensure strong user passwords that resist various hacking threats with ADSelfService Plus by enforcing Active Directory users to adhere to compliant passwords via displaying password complexity requirements.

Directory Self-UpdateCorporate Search

Portal that lets Active Directory users update their latest information and a quick search facility to scout for information about peers by using search keys, like contact number, of the personality being searched.

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