Salesforce.com Self-Service Password Management
Salesforce.com pioneered cloud computing with their CRM application suite. If yours is a Windows-based organization, which also uses Salesforce.com, then your chances of encountering user identity management issues in such a hybrid IT environment are pretty high.
ADSelfService Plus - the web-based, end-user password management tool for Windows Active Directory - extends its self-service password management capabilities to Salesforce.com. Now users can reset their lost Salesforce passwords on their own without help desk assistance, and also synchronize their passwords between Windows Active Directory and Salesforce. It helps you reduce the cost related to password management and increases the productivity of your users.
Benefits at a glance
Reset forgotten Salesforce.com Passwords
With ADSelfService Plus, users can reset their forgotten Salesforce passwords ‘without IT help desk assistance’ by answering a set of pre-defined security questions or by entering a secret PIN code they received via SMS or Email.
Users are required to enroll only once and use the same enrollment information for both Windows Active Directory and Salesforce password reset. This allows you to reuse your in-house Security Questions and Answers profile with ADSelfService Plus for verifying the users' identities during password self-service.
Synchronize Passwords between Windows AD and Salesforce.com
When users reset their lost Windows passwords with ADSelfService Plus, the new password is automatically synchronized with their Salesforce accounts. Users can log in to their Salesforce accounts with their Windows passwords.
This way, users can have a single identity across Windows Active Directory and Salesforce.com. As a result, users are freed from having to remember a multitude of passwords for their different accounts. This makes your job of dealing with identity management a lot easier.
Standardized Password Policy for Hybrid IT environment
Often non-Windows systems and cloud-based applications have been found wanting because of their lax password policy. Wouldn’t it be better if you can extend the strong password policy governing Windows Active Directory to Salesforce.com?
In ADSelfService Plus, when a Salesforce.com password is reset, it is checked against AD password policy requirements. Alternatively, you can centrally define your own password policy rules in ADSelfService Plus, and apply it to various supported systems and applications to maximize security.