Whitepapers

Gain in-depth technical knowledge from ITSM white papers.
The service delivery excellence matrix for IT and business teamsNew

How organizations can analyze their service maturity and chart their path to service excellence

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Tuning your ITSM to a hybrid, digital workplace

How IT managers can build an adaptable and successful ITSM for hybrid work

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7 real-life ITSM success stories from top industry leaders

7 real-life ITSM success stories from top industry leaders

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Incident management handbook: How Zoho manages the spectrum of IT incidents

Incident management handbook: How Zoho manages the spectrum of IT incidents

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The five step guide to building an IT self-service portal

The five step guide to building an IT self-service portal

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The Handbook of essential IT service desk metrics

Track the right metrics with this fast guide to the IT service desk metrics!

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The GDPR & ITSM

Top eight aspects of ITSM most influenced by the GDPR

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AI in IT service management

Use cases and scenarios on how AI will redefine the way IT service desks work.

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6 Steps to Implementing Change Management that Works

6 Steps to Implementing Change Management that Works

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When Reality Hits ITSM- Implementations

When Reality Hits ITSM- Implementations

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How an ITSM framework Based IT HelpDesk Help SMBs

How an ITSM framework Based IT HelpDesk Help SMBs

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ITSM best practice Heroes Handbook

ITSM best practice Heroes Handbook

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