Knowledge base

Agent Installation Configurations and Issues

1. Unable to add domains in the Scope of Management (SoM). Error message: Validation Failed
2. Agent installation fails. Error messages:
   • Access Denied
   • The network path was not found
   • Unknown username or password
   • No network provider accepted the given network path
   • Not enough server storage space is available to process this command
   • systeminfo.exe-Unable to Locate Component
   • Agent Installation Failure Target Account name Incorrect
3. Installing agents using GPO
4. Installed agents are not uninstalled even after uninstalling the product
5. Adding exceptions to product to allow it to function with Symantec Endpoint Protection
6. Allowing users to uninstall the agents using Add/Remove Programs
7. Changing the DNS name (or IP address) and the port number of the server for the agents that are already installed
8. Uninstalling agents from the remote office computers manually
9. Cannot install the agent or take remote control of a computer. Error message: The service did not respond to the start or control request in a timely fashion.
10. Agent installation failure for Windows Vista and later versions
11. Device Control Plus agent detected as image
12. Device Control Plus server not reachable