You are trying to add domains in the SoM of Desktop Central. You have selected the network type as Active Directory and specified all the required information. However you are unable to add the domains. The error message that you see on the screen is, 'Validation Failed'. You cannot install the agent in the SoM.
You can face this problem only when you have selected Active Directory as the network type. You will not face this problem in a workgroup-related setup.
The reasons for this error could be one of the following:
You are required to identify the cause for this problem and follow the relevant solution from the list given below:
Incorrect name of the domain
Correct spelling errors, if any, in the domain name, domain contoller name and the AD domain name that you have specified
Incorrect administrator credentials
Ensure that the credentials that you have specified have administrative rights in all client systems
Note: If you have migrated your domain controller, ensure that you have updated the domain settings under SOM.
You will see the following information:
Note: Ensure that you check for the right domain-controller name in the computer that belongs to that domain.
You will see the term LOGONSERVER on the screen. This is the name of the domain controller.
Applies to: Desktop Central Installation, Agent Installation failure, Add Domains in SoM
Keywords: Install Agents, Desktop Central Agent Installation, Agent Installation, Add Domains in Scope of Management
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