Account Deletion
This document explains the various cases related to the deletion of an account on Zoho / ManageEngine Cloud services. We will also be covering the resolution to the following error messages.
- User in another Organization
- User in another DC (Data Center)
Deletion of Patch Manager Plus account
This section deals with the deletion of the Patch Manager Plus account alone. Other Zoho / ManageEngine Cloud services will not be modified and can still be used
Pre-requisites
- All the managed agents need to be removed.
- All active subscriptions, if any, need to be cancelled.
Steps to delete the Patch Manager Plus account
- Open the Patch Manager Plus web console.
- Click on the Admin tab.
- Select Company Details under the Global Settings section.
- Click on Delete PMP Account as shown in the screenshot.
Deletion of an Organization account permanently from Zoho / ManageEngine cloud services
This section deals with the deletion of an entire Organization account from Zoho / ManageEngine cloud services. This comes to play when two different Organization accounts are created by different users or when the user wants to close one or all Zoho / ManageEngine cloud services permanently. Following the steps below will permanently delete the Zoho / ManageEngine accounts and any/all products mapped to these accounts. However the User accounts will not be deleted and the user can still log into Zoho accounts and create new service accounts.
Pre-requisites
- Only the Organization super admin has the access to delete an Organization account
- Make sure all the data pertaining to this Organization account has been exported before closing it, as it cannot be restored once deleted.
Steps to delete an Organization account
Deletion of Zoho user accounts
This section deals with the deletion of Zoho user accounts. This comes into play when the user is leaving the Organization or wants to close all cloud service accounts
Pre-requisites
- The Organization super admin has to delete the organization account before deleting the user account.
- The user has to contact the Organization admin to delete his/her account.
- Before closing your account, ensure that all the data from the Zoho services that you have been using, have been exported.
- Once you have closed your account, all your data within Zoho services will be deleted immediately and cannot be restored in the future.
Steps to delete a user account
- Login to https://accounts.zoho.com, enter the e-mail ID and password of the account that you want deleted.
- Navigate to My Profile Info > Settings > Close Account
- Enter your current password
- Specify the reasons for closing the account and click Close Account
- A prompt to confirm account deletion appears, click OK
- Once the account is deleted, the following e-mail confirming the account closure will be sent to your e-mail ID
Common scenarios
Scenario 1: When you try to add a user and get the error message "User in another Organization"
There are 2 reasons:
- User could be part of another organization (Patch Manager Plus)
Resolution: Delete the Patch Manager Plus account, as shown in the 1st section. After deletion, the user can be added.
- User could be the super admin of another organization
Resolution: Delete the Patch Manager Plus account, as shown in the 1st section. Delete the organization account, as shown in the 2nd section. Once this is done, the user can be added.
Scenario 2: When you try to add a user and get the error message "User in another DC (Data Centre)"
There are 2 reasons:
- User could be part of an Organization (Patch Manager Plus) account in another DC
Resolution: Delete the Patch Manager Plus account, as shown in the 1st section. Delete the User account, as shown in the 3rd section. Once this is done, the user can be added.
- User could be the super admin of another Organization account in another DC
Resolution: Delete the Patch Manager Plus, Organization, and User account, as shown in section 1, 2, and 3.Once this is done, the user can be added.
