Delete Your Patch Manager Plus or Zoho Account

Looking to delete your Patch Manager Plus account or clean up your Zoho presence? This guide will help you choose the right path—whether you're removing just the product or your entire organization.

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Step 1: Choose What to Delete

There are 3 types of deletions. Pick the one that fits your case:

• Only Patch Manager Plus: Remove the product. Keep your Zoho account and other services.
• Your Organization: Remove everything under your Zoho/ManageEngine org. Users become private Zoho users.
• Your Zoho Account: Leave Zoho entirely. Permanently delete your identity across services.

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Remove Only Patch Manager Plus

If you want to stop using Patch Manager Plus but continue with Zoho, follow these steps:

Before You Begin

• Uninstall all agents you've deployed
• Cancel any active subscriptions

Steps to Remove:

1. Go to Admin → Global Settings → Company Details in the web console
2. Click Delete Patch Manager Plus Cloud Account

What Happens: Patch Manager Plus is removed. Your Zoho organization and user account stay active.

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Delete Your Entire Organization

Want to remove all services, data, and users under your Zoho/ManageEngine organization?

Before You Begin

• You must be the Super Admin to delete the org
• Back up your data. This cannot be undone.

Follow this step-by-step Zoho guide to proceed.

What Happens: All services are removed. All users in the org become independent Zoho users.

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Delete Your Zoho User Account

Leaving Zoho completely? Here’s how to permanently delete your individual account.

Before You Begin

• If you’re part of an organization, it must be deleted first
• Save your personal data, bookmarks, or settings

Refer to this Zoho user deletion guide for the full process.

What Happens: Your Zoho user account is permanently removed across all services.

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Can't Add a User? Email Conflicts

Email Already Exists in Another Organization

If a user's email was used in a different Zoho org before, admins may not be able to add them to your organization.

Fix Options:

• Ask the user to delete the old organization
• Use a different or alias email for the new org
• Request an org merge by emailing patchcloud-support@manageengine.com

Email Exists in a Different Data Center

Emails can’t be reused across regions (e.g., US vs EU data centers).

Fix Options:

• Delete the account in the original data center using this guide
• Sign up with a different email for the second data center
• Migrate your org to a single DC using Zoho's DC migration guide

Once done, contact patchcloud-support@manageengine.com for further help.

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Need Help?

Still unsure what to delete or how to proceed? Reach out—we’ll walk you through it.

Email: patchcloud-support@manageengine.com

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