On-PremisesCloud

 

If you're using Desktop Central, refer to this document to resolve this issue.

Before resolving this issue, make sure that you know which license you're currently using.

Oracle Patch Download Failure

Problem

You are trying to download Oracle patches like JRE 7, JRE 8, JDK 8 and JDK 11 for Windows and JRE 8 for Mac and the download fails.

Cause

This is because you're not logged in to Oracle. To download you should provide your login credentials.

Resolution

Follow the steps given below to resolve this issue:

  1. These are the download links of the Oracle applications: JRE 8, JDK 8 and JDK 11 for Windows and JRE 8 for Mac. Click on any application which you want to download and provide your login credentials. Once you login to the application, the installer file will automatically be downloaded. 
  2. If you're using PMP Build Version 10.0.282 and above
    • You'll be able to find an option to 'Upload' near the Download failed error message. Using the Upload option you can install this patch.
    • Else navigate to Patches -> Downloaded Patches -> Search for the Bulletin ID of the application which you want to install and click on the Patch ID to find the Patch Name. Then go to Upload Patches -> Search for the Bulletin ID which has the same Patch Name and click on Install Patch.

    Here are the Bulletin IDs for Oracle applications:

    • JRE 7 - TU-030
    • JRE 8 - TU-053
    • JDK 8 - TU-160
    • JDK 11 - TU-802
    • JRE 8 for Mac - MAC-033

    Refer this document to know how to upload patches using the Upload Patches option.

  3. If you're using PMP Build Version below 10.0.282
    • Rename the downloaded file in this format: <Patchid>-<Patchname> Reference image attached below will explain how the Patchname can be identified for the corresponding Patch ID
  4. PS: You can find the PatchID from Configuration status->Draft download failure-> Execution status(Download Failed Patches, in case of APD) ->PatchID .


    Operating System Patch ID Bulletin ID Patch Description Java Setup File*
    Windows 310113 TU-030 Java 7 Update 221 310113-jre-7u221-windows-i586.exe
    Windows 310114 TU-030 Java 7 Update 221 (64-bit) 310114-jre-7u221-windows-x64.exe
    Windows 310381 TU-053 Java Runtime Environment (1.8.221) 310381-jre-8u221-windows-i586.exe
    Windows 310384 TU-053 Java Runtime Environment x64 (1.8.221) 310384-jre-8u221-windows-x64.exe
    Windows 310387 TU-160 Java SE Development Kit 8 Update 221 (32-bit) 310387-jdk-8u221-windows-i586.exe
    Windows 310390 TU-160 Java SE Development Kit 8 Update 221 (64-bit) 310390-jdk-8u221-windows-x64.exe
    Windows 310398 TU-802 Java SE Development Kit (11.0.4) (64-bit) 310398-jdk-11.0.4_windows-x64_bin.exe
    Mac 601877 MAC-063 Java Runtime Environment for Mac (1.8.211) 601877-jre-8u211-macosx-x64.dmg

    * Copy the 'Java Setup File' name for the respective PatchID and rename the downloaded file.

  5. Navigate to the PatchManagerPlus_Server\webapps\DesktopCentral\store and place the renamed files.
  6. Once the process is complete, redeploy the failed configuration.

If the issue persists even after following the above-mentioned resolutions, please feel free to contact Support.