Azure AD Sign-in Error 80002

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The Who, Where and When information is very important for an administrator to have complete knowledge of all activities that occur on their Active Directory. This helps them identify any desired / undesired activity happening. ADAudit Plus assists an administrator with this information in the form of reports. In real-time, ensure critical resources in the network like the Domain Controllers are audited, monitored and reported with the entire information on AD objects - Users, Groups, GPO, Computer, OU, DNS, AD Schema and Configuration changes with 200+ detailed event specific GUI reports and email alerts.

Account Management » Azure AD Sign-in Error 80002

Error 80002 - Internal error. Password validation request timed out. We were unable to send the authentication request to the internal Hybrid Identity Service.

About Azure Activity sign-in activity reports:

Azure Active Directory's reporting tool generates 'Sign-in activity' reports that give you insights on who has performed the tasks that are enlisted in the Audit logs.

  • All Sign-in activity reports can be found under the Activity section of Azure Active Directory.
  • The default list view of Audit logs can be customized by adding additional fields.
  • The reports can also be filtered to let you view only the activities that are relevant. 
  • Here is an example of how a sign-in activity report looks like:


Error description:

Sign-in failed due to an internal error. The password validation request timed out and the authentication request was not sent to the internal Hybrid Identity Service. Raise a support ticket to get more details on the error.

Steps to raise a support ticket:

  • Sign into the Azure portal and open Azure Active Directory.
  • Scroll down to Troubleshooting + Support tab and select New support request.
  • On the Basics tab, for Issue type, select Technical.
  • For Service, select Azure Active Directory, and then click next.
  • On the Problem tab, select a Severity level.
  • Select a problem type, and then select a Category for that type. At this point, you are also offered self-help information for your problem category.
  • Add the rest of your problem information and click Next.
  • Provide your contact information and click Create.


Auditing Azure AD environments with ADAudit Plus:

ADAudit Plus offers change monitoring for your Azure AD environment with the following features:

  • Correlated view across hybrid environments
  • Real-time alerts
  • Schedulable reports
  • Autonomous change remediation
  • Comprehensive search
  • Out-of-the-box compliance reports