Meet the AI assistant for live chat support in Applications Manager

On a random day, you open Applications Manager and find that an application monitor has turned critical. You look at the alert and realize you need to dig deeper. Maybe you need to know what could be causing the issue or what to check next. So, you open the support chat and ask, What does ____alert mean, and what should I check to troubleshoot it? Then, you wait.

For a question that could have a straightforward answer, waiting for a response can feel like an unnecessary pause in the troubleshooting process. What if you could get an answer the moment you asked the question? That's what the new AI assistant for Live Chat Support in Applications Manager is designed to do.

Instead of making support another stop in your troubleshooting workflow, the AI assistant lets you ask questions about Applications Manager configuration, setup, and troubleshooting directly through the support chat. Simply describe the issue in your question and get the information you need to move forward.

When the question is simple, the answer shouldn't take long  

Not every support question comes from a major application failure. Sometimes, you're configuring a monitor and aren't sure which option to select. Or you're setting up a feature for the first time and need to know what to do next. Sometimes, something isn't working as expected and you need help figuring out where to begin.

These are the moments when you don't necessarily need a lengthy support interaction; you need an answer that helps you take the next step. With the AI assistant, you can ask questions such as:

How do I configure this monitor?

What do I need to set up this feature?

Why isn't this monitor working as expected?

Where can I find this setting?

And more...

Get answers from Applications Manager's trusted pages  

The AI assistant draws on the information available across Applications Manager's product and support pages to find information relevant to your question. Instead of making you browse through different pages to locate the answer, it brings the relevant information directly into the support conversation.

Whether you're looking for a configuration step, trying to understand a feature, or troubleshooting an issue, you can ask your question in the chat and get an answer based on the information available in Applications Manager. This means you can spend less time looking for the right page and more time acting on the information you need.

Turn the support chat into your first step  

This changes the role of support chat. Instead of thinking of it as the place you go after you've run out of options, you can use it as a starting point when you need help.

You don't have to know the exact documentation page you're looking for or remember the name of a particular setting. You can simply describe what you're trying to do or what you're seeing to start the conversation.

For example, if you're setting up a monitor and aren't sure how to proceed, you can ask the assistant about the configuration. If you're troubleshooting an issue, you can describe what you're experiencing and ask what you should check. The goal isn't to replace the process of troubleshooting. It's to make getting started easier by bringing the information you need into the conversation.

And when you need a person, you can still talk to one  

AI won't be the right answer for every situation. Some issues need deeper investigation. Some require more context. And sometimes, you simply prefer to speak to a person. That's why live support remains part of the experience.

Using AI doesn't mean giving up access to human support. It simply gives you another way to get help when you need it. You can use the AI assistant for quick answers and guidance, and move to a support technician when the issue calls for human expertise.

You decide how AI-assisted support works for you  

The AI assistant can be enabled or disabled from:

Settings → Global Settings → AI-assisted replies for live chat support

When enabled, the assistant can respond to questions related to Applications Manager configuration, setup, and troubleshooting. When disabled, chats are routed directly to a live support technician. This gives you control over how AI-assisted replies fit into your support experience.

A better way to start when something goes wrong  

Troubleshooting already comes with enough uncertainty. You may know that a monitor is critical without knowing why, or what you want to configure without knowing which setting to use. Or you may simply need a little direction before you can start investigating an issue.

With the AI assistant for Live Chat Support, the first step doesn't have to be searching through information pages or waiting for a response. You can start with a question and get the relevant answer directly in the support chat.

Moreover, when the situation calls for more help, a live support technician is still there. Because good support isn't just about answering questions; it's about helping you get from I need help to I know what to do next with as little friction as possible.

Ask. Troubleshoot. Get moving. Try it for yourself today!