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Meet your new support sidekick: AI-assisted live chat is in Applications Manager

We are excited to announce the release of our AI Assistant for Live Chat Support in ManageEngine Applications Manager! This AI-powered integration within SalesIQ is designed to propel you from problem to solution in the blink of an eye.

Instant answers, zero wait time

Sometimes you just need a quick confirmation on a setup step or specific troubleshooting command. Our AI Assistant has been trained specifically on Applications Manager data to provide immediate responses to:

Product configuration: How do I set up a new REST API monitor?
Setup queries: What are the prerequisites for SQL Server monitoring?
Troubleshooting: Why is my WMI data collection failing?

By handling the standard how-to questions instantly, the AI ensures you don't have to wait in a queue for a human technician just to find a documentation link.

Stay in charge

We believe in providing the right support at the right time. If you prefer the traditional route, you have total flexibility.

You can toggle the AI Assistant on or off by navigating to:

Settings > Global Settings > AI-assisted replies for live chat support

Get the best of both worlds by enabling the AI assistant. It acts as your first line of defense. If the AI can't resolve your specific query, or if you choose to disable the feature, your chats are routed directly to our live support technicians.

Currently, this feature is available for all standalone editions of Applications Manager.

Using the APM Plugin? Don't worry, we haven't forgotten you! Because the plugin utilizes the OpManager chat widget, we are currently training the OpManager AI Assistant with dedicated APM data. Support for the APM Plugin is coming very soon, bringing this same level of intelligence to your integrated console.