Zero-query investigation
Autonomously retrieves and correlates device telemetry, application hardware and software Inventory, and configuration state; without the technician manually querying multiple tools or consoles.
Smart device diagnosis backed by context-driven investigation for a faster resolution.
The Device Investigation Agent helps technicians quickly diagnose and resolve endpoint issues reported by users or identified through support tickets. When a problem is described in Ask Zia, such as device slowness, application crashes, or connectivity failures, the agent automatically gathers relevant device data, including telemetry, device startup data, hardware and software inventory data, and configuration details.
It analyzes and correlates this information to identify the root cause, then presents a clear diagnosis with step-by-step reasoning for validation. Once confirmed, the agent recommends prioritized remediation actions to speed up resolution.
Technician types the device problem into Ask Zia.
Agent automatically pulls device telemetry, inventory, and config.
Correlated diagnosis with full reasoning shown.
Technician follows prioritized plain language steps.
Every minute spent chasing down a device issue is a minute taken away from fixing it. Slow devices, application failures, connectivity problems — when these land on a technician’s desk with little context, the investigation alone can take hours. The Device Investigation Agent changes that.
Instead of spending hours tracing the issue, the Device Investigation Agent delivers a complete analysis within minutes, allowing teams to focus directly on remediation.
From minutes-long investigations to zero manual tool queries required, every capability is engineered to put technicians back in control.
Autonomously retrieves and correlates device telemetry, application hardware and software Inventory, and configuration state; without the technician manually querying multiple tools or consoles.
Surfaces a root cause diagnosis within minutes, with transparent step-by-step reasoning accessible via the reasoning panel in Ask Zia.
Reduces investigation time from hours or days to minutes, allowing technicians to spend less time diagnosing and more time resolving.
Enable the Device Investigation Agent today and let your technicians focus on fixing, not finding.
Yes. The agent is designed to handle a broad range of endpoint issues, including device slowness, application crashes, and connectivity failures. As long as the problem is described in Ask Zia, the agent retrieves the relevant data and works toward a diagnosis.
Once the technician describes the issue in Ask Zia, the agent autonomously pulls telemetry, application logs, and configuration data. It correlates this information to identify the root cause and presents a step-by-step breakdown of its reasoning in Ask Zia, so technicians can validate the diagnosis before acting on it.
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